Account Manager - Southern Europe - X H/F

Contenu de l'offre Account Manager - Southern Europe - X H/F chez EcoVadis

EcoVadis recherche …
Who are they?
EcoVadis is the leading provider of business sustainability ratings. Their solutions are backed by an international team of experts and powerful technology. They analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

EcoVadis is driven by a diverse team of over 1000 talented professionals representing more than 60 nationalities. The team is based around the globe, including offices in Paris, Barcelona, London, Dusseldorf, Warsaw, Mauritius, New York, Tunis, Hong Kong, Toronto and Tokyo. They hire remotely as well.

Strategic Account Management and Customer Success
- Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
- Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
- Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
- Develop and maintain Account Plans for all assigned customers
- Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
- Promote and upsell of additional services when suitable
- Lead and successfully manage contracts renewals
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other :
- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
- Lead and/or support a variety of Customer-focused projects
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Additional Information
Are you interested? Please apply directly online by clicking on the link below.

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about EcoVadis please visit our site :

www.ecovadis.com

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you !

Don't fit all the criteria but still think you'd BE a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.

Can the hiring process BE adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as : photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).