Associate Account Manager (F/M/D)

Contenu de l'offre Associate Account Manager (F/M/D) chez EcoVadis

Associate Account Manager (F/M/D)

Company Description

Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Strategic Account Management and Customer Success:

Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools

Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management

Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle

Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources

Develop and maintain Account Plans for all assigned customers

Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions

Promote and upsell of additional services when suitable

Lead and successfully manage contracts renewals

Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs

Lead and/or support a variety of Customer-focused projects

Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

You will bring more than three years experience of successful customer management, account management, or consulting  experience acquired in a fast paced environment

The ideal candidate has formal education in a related field (Supply chain, sustainability, business)

Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer

Excellent communication skills (Both written and verbal) in English and French is a must. Italian proficiency would be a plus

Ability to summarize key findings in a presentable powerpoint presentation

Excellent excel and data analytical skills 

Experience in developing Account Plans

Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)

Interest to work in an international and multicultural environment

Self-driven, results oriented and team player

Ability to be agile in an ever changing environment

Thrives in a fast paced environment

Passionate about sustainability

Additional Information

Location: Paris or Barcelona
Reporting: Customer Success Team Leader
When: ASAP
Full-Time contract 

Are you interested? Please apply directly online by clicking on the link below.
In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.
For more information about EcoVadis please visit our site:

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in ... is full of talented professionals from various fields who all share a desire to change the world. 

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones. 

Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office in Paris.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!  

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background. 

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know. 

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

Summary

Type: Full-time

Function: Customer Service