Solution Engineer / Sales Consultant

Contenu de l'offre Solution Engineer / Sales Consultant chez Elsevier

Solution Engineer / Sales Consultant

Solution Engineer/ Sales Consultant

Elsevier is looking for a Solution Engineer / Sales Consultant within the Research Intelligence (RI) department.

You will work on the in-depth sales of our software solutions like Pure, Funding Institutional, Digital Commons (Research Data Management, Institutional Repository and Publishing Services) in close collaboration with our RI Sales team.

The in-depth sales process includes elements like the solution features, customer business processes, workflows, integration with other systems and/or applications, the use of API's, hosting options, compliancy with national policies and regulations, implementation/customer service, and so on.

Main responsibilities

As a Solution Engineer, you will engage with senior management stakeholders to identify and analyse short and long term customer needs, success criteria and the possible business case. You propose the best possible software solutions for our customers, conducting advanced customer needs analysis and solution development, deliver presentations, demonstrate the software products within the Research Intelligence portfolio, drive tender processes, lead in-depth tender requirements and responses, oversee the implementation processes until after delivery and work closely with the Product teams towards designing software solutions for our customers.

You support the RI Solution Sales Managers in creating the commercial proposal and may also be requested by them to participate in some of their prospecting/discovery calls. You are also expected to represent the company/our software solutions at thought leader events.

To ensure success as a Solution Engineer, you should have a deep understanding of customer priorities and processes, in-depth knowledge of software systems, a passion for sales and especially customer satisfaction, and excellent communications skills. Ultimately, a top-notch Solutions Engineer drives sales by securing the solution fit in complex projects, aligned to the customer's needs.

This role works closely with the RI Solution Sales Manager, whereby the RI Solution Sales Manager will focus on finding prospects, qualification, high-level needs analysis and closing sales, while the Solution Engineer will focus on the more in-depth parts of the sales process, advanced needs analysis and solution development, supporting customer senior management to translate this into a viable business case, the delivery to the client’s needs and promised functionality of the solution, and achieving a high customer satisfaction to the extent of referral generation.

What you should bring

3+ years of experience in an expert sales role for complex software solutions, e.g. as a Solution Engineer/Pre-Sales Consultant/Technical Sales or similar;
Bachelor's degree or higher in Computer Science, Software Engineering or Management Information Systems, or similar, or comparable expertise built up in professional career;
Deep understanding and experience with selling Software, preferably SaaS solutions;
Sales experience at executive levels (minimum of 3 years);
Background in complex solution-sales approach - “consultative selling”;
Publishing expertise, experience with publishing systems and workflows is a plus
Ability to present ideas in a clean, user-friendly way;
Great communication skills, especially between different culture's
Successful in virtual selling, using a range of tools;
Exceptional relationship building skills;
Experienced in working in Academic & Government market is a plus;
Experienced in working in an international matrix organization is a plus;
Fluent in English, other languages such as East European languages, Arabic, are a plus;
Willingness to travel when required (up to 40%).

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working remotely from home and at our office in a hybrid working style

Working flexible hours - flexing the times you work in the day

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

As a spearhead of good employment practices, your health and wellbeing are of great importance to securing your future. Elseviers benefits are very competitive.

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on  1.855.833.5120.

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Summary

Location: Amsterdam; Paris, France (Mobelite)

Type: Full time