Strategic Account Manager - Fintech

Contenu de l'offre Strategic Account Manager - Fintech chez Euroclear

Strategic Account Manager - Fintech

Division : Mfex

To support its rapid expansion, MFEX is hiring in Euroclear GLobalWatch, the groupFinTech. We are looking for its passionate, innovative Strategic Account Manager.

Since 2015, Euroclear GlobalWatch is reinventing the KYC and client onboarding experience by building the largest and most innovative compliance digital collaborative platform for the financial industry.

Our solution is based on an innovative and agile technology as well as a best-of-class personal service.

2000+ customers across the world including the fund industry (asset managers, fund distributors and institutional investors) as well as transfer agents, custodians, brokers etc. trust us. They benefit from the flexibility and technology of a fintech engine combined with the security and reliability of Euroclear, a top market infrastructure.

Excellence - Integrity - Innovation is our motto

Our team

Euroclear GlobalWatch team evolves in a multicultural, caring, and flexible environment.

We are an international team composed of tech & non-tech profiles looking for talents that empower the customer and build up in a strong team spirit.

Key responsibilities

In order to support our fast-growing business, we are looking for a Strategic Account Manager with experience to develop positive relationships with customers, connect with key business executives and collaborators, while supporting incoming demands and identifying new opportunities. In this role, you will liaise with cross-functional teams (including Sales, Product Development, R&D / IT,etc) to improve the entire customer experience and retention rates.

Identify, qualify, train, assist with requests, support, follow-up, engage with existing clients
Analyze the business and conduct deep dive analysis; provide routine executive-level reporting on the current EGW client activity and future opportunities. Publish recommendations and action plans based on data.
Assist internal partners to inspire change, remove roadblocks, and close business.
Take initiative to find out business blockers or improvement area, as well as work with internal teams to continually improve client experience
Advocate on behalf of clients and other external collaborators to influence product roadmap : features and functionalities.
Recruit, coach, and grow a highly performing team
Establish clear retention goals and process landmarks for the client and the team to work toward
Strategically plan the management of the accounts with each member of the team
Own and drive the overall achievement of your team book of business critical metrics (growth and renewals)
Collaborate internally with Customer Experience, Sales, Product, Finance and Operations
Build strong relationships with clients, understanding their business needs and objectives

You have

5+ years relevant experience with a proven track record in account management preferably in Asset Management. FinTech commercial / Tier 1 client service roles is a plus
A strong academic background (Master's degree from a reputable Engineering or Business school)
Great Interpersonal communication and presentation skills
Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools)
Demonstrated ability to manage projects - work prioritization, planning and task delegation

You are 

A fast learner and enjoys technology
Fluent In French, English, a third language is a plus
Empathetic and care about your team and customers
Proactive and a real problem solver (we love creative solutions)
Curious, eager to learn, and have great adaptability to change

What we offer

We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, interacting with many collaborators across the whole organization.

Why join us?

Embark on your newadventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have a clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. Join us and work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. Develop your talents while interacting with people at all levels across the organisation. We are growing,and so will you!

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posting Date: 2023-11-10