Account Manager ExpertLine

Contenu de l'offre Account Manager ExpertLine chez Euronext

Account Manager ExpertLine

Euronext is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese markets. Euronext also operates a UK-based regulated securities market.

Euronext brings together buyers and sellers in venues that are transparent, efficient and reliable, addressing the needs of all market participants: SMEs and blue chips, retail and institutional investors, buy-side and sell-side, brokers and market makers, long-only and high frequency traders.

Euronext provides a large range of products and services, services, platforms, technologies, and the deepest pool of liquidity in Europe around one core mandate: power pan-European capital markets to finance the real economy, as demonstrated by its leading position in the following segments:

The largest continental listing venue, with more than 1,500 issuers and a market cap of c.4.3 in September 2019,
An unmatched blue chip franchise consisting of 24 out of 50 companies of the Morningstar Eurozone 50 Index,
The #1 cash market in continental Europe, with an average daily volume of 7.9 billion in Q3 2019,
The largest centre for debt and funds listings in the world, with more than 40,000 listed bonds and 5,100 funds, and major player in ETFs with close to 1,200 listings,
A diversified financial derivative franchise including stock options and futures, dividend contracts and equity index derivatives,
The leading commodities business in continental Europe for salmon, milling wheat, rapeseed and corn futures,
The calculation and management of more than 400 indices, ranging from national flagship indices (AEX, BEL 20, CAC 40, ISEQ, PSI 20, OSEBX) to thematic, strategic and sectorial indices.

Euronext has recently expanded its footprint with a new corporate services suite and foreign exchange trading.

Key accountabilities
• Ensure effective execution of this roadmap in coordination with internal and external stakeholders and take direct operational ownership for its implementation
• In line with the Voice of the Customer, set-up transversal tools and processes across Corporate Services products, to build an efficient customer success framework enabling best-in-class customer onboarding, support and feedback
• Set relevant KPIs, objectives and reporting across all products to drive customer excellence behaviour and ensure maximum customer satisfaction and retention
• Enhance customer experience: learn from local successes and generalise when applicable to other markets - travel required
• Lead ad-hoc projects to optimise progressively each step of the client journey
• Work together with the Sales, Marketing, Operations and Technical teams to innovate and generate up and cross selling opportunities amongst the existing portfolio of clients.
• The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects
Your profile
• Experience in designing and implementing end-to-end customer success strategies and set-up
• Expert at using automation tools to streamline and structure processes across the entire customer journeys
• Demonstrated teamwork capabilities and ability to interact with different stakeholders in an international and multicultural environment
• Analytical thinking as well as ability to articulate a comprehensive strategy
• Business-driven, results oriented and proactive mindset
• Strong project management and coordination capabilities
• Flexibility and ability to adapt in fast growing and changing environment
• Fluent in English; while French, Italian and Dutch are a plus

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.      

Summary

Location: Paris

Type: Full time