IS User Relationship & Project Manager

Contenu de l'offre IS User Relationship & Project Manager chez Firmenich

Location: Paris, France

Key Responsibilities:


•    Information Systems (IS) coordination of sites within Europe, with a Day-to-day presence in France

•    Effectively support the assigned sites user's community in their daily usage of their business applications, including initial training for business newcomers

•    Develop the skills and competencies of assigned sites' IS Business contacts

•    Collaborate in optimizing the delivery of local Field Support services in assigned sites

•    Ensure on time delivery, resolution, respecting SLA with regards to all Level 3 (helping Level 2 when required) for Europe

•    Ensure the successful knowledge transfer and retention of IS IBS Team in assigned sites

•    Optimize the IS scorecard compliance results for assigned sites

•    Ensure primary assigned projects are completed successfully

•    Responsible for delivering project within agreed upon scope, quality, budgets & schedules and resolving day to day issues

•    Identify risks/roadblocks/major changes and escalate to steering committee

•    Ensure there is a frequent and active dialogue with all key stakeholders

•    Direct and run regular Project Management Meetings - Fortnight or weekly for projects > 3.0 mCHF

•    Chair meetings with business users and IS personnel for defining, prioritizing, and resolving requests

•    Prepare proposals, including cost & benefit analysis, for larger change requests or large/medium projects
We Value:

•    Computer Engineering Manager Degree or equivalent

•    At least 5 years of experience in managing systems to ease user experience and 3+ years of experience in IT project management

•    Fluent level of French and English

•    Ability to work with offshore teams and ability to ensure team cohesion

•    Results oriented and good at time management

•    Curious, autonomous, needs little supervision (works with remote teams)

•    Creating positive impact and influencing others

•    Excellent verbal & written communication skills
We Offer:

•    To be part of a winning team that challenges the status quo and has the hunger for success

•    A fast-paced environment surrounded by some of the biggest talents and brands in the flavors, taste, beauty and fragrance industries

•    Leadership, learning, training and development plans

•    Creative mindset to inspire our customers and consumers worldwide

•    Competitive base salary, variable compensation plans such as profit sharing (prime) and an enviable set of benefits

•    To be in for an inspiring journey of learning and transformation

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