Key Account Manager - TFS

Contenu de l'offre Key Account Manager - TFS chez Global Blue

Key Account Manager - TFS

Main duties and responsibilities

Delivery of sales targets
Delivery of new business targets in TFS, DCC and Digital
Delivery of account specific contractual obligations
Cross sell GB products to existing accounts
Coordination with Global Account Managers
Customer relationship management
Monitor and manage debts level of assigned accounts and minimise bed debts exposure
Improve merchants knowledge and expertise with our services
Accurate account management delivering the Sell-out objectives:


First / ongoing training
Maximize TFS business (IR and RR management)
Maximize DCC business (Hit Rate management)
Business Statistics analysis, presentation, discussion and action


Action plans and store visits in line with company segmentation model
Accurate use of CRM to plan, record and report account specific activity

Main KPI’s

Net Turnover TFS, DCC, Marketing, Digital
NC/GC ratio
TFS Refund Ratio
DCC Hit Rate
New business for TFS, DCC, Digital
Ageing
Cross selling to existing accounts

Relates to / cooperates with

Main Function interactions:

Sales Manager, Marketing Manager, IT Department, Merchant Service, Finance

Background and Education

Genuine sales talent with strong results orientation, passion and determination to reach sales targets
6-9  years’ experience account management experience ideally in retail or financial services
written and spoken English – all internal communication done in English
Some IT understanding an advantage

Specific skills and knowledge

Self motivated, customer focused and target driven
Good customer relationship and management
Negotiation and influencing
Ability to sell the full products portfolio
Priority planning
Comfortable with numbers
Ability to use creative solutions to solve problems
Good knowledge of MS Office products

Package

Annual fixed salary from 55 k to 60 k according to experience
+ 25% bonus on financial, qualitative and EBITDA annual targets - paid once a year with a delay of 4 months after the end of the fiscal year
Company car - mobile phone – laptop
Luncheon voucher - mutual

Summary

Location: France - Paris

Type: Full time