[RCMP] Area Sales Manager F/H - CDI

Contenu de l'offre [RCMP] Area Sales Manager F/H - CDI chez IKEA

[RCMP] Area Sales Manager F/H - CDI


Qui tu es
We believe your backpack consists of:
•Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
•Extensive knowledge of leadership principles to motivate and empower leaders individually as well as to create togetherness within teams
•Good knowledge of the complexity of change management and understanding of key factors for a successful change initiative
•Broad knowledge of the RCMP business and the business goals
•General knowledge of the people planning process and the recruitment process, and understanding how to contribute to these
•Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
•Basic knowledge about IKEA range and services
•Good knowledge about relevant systems and tools
•Good understanding of the complexity of RCMP operations and Sales/Resolutions as an integrated part of the business
•High level of data/computer proficiency
•Motivated by sharing and living the IKEA culture and values
•Passion for leading others and energized by developing and challenging leaders to reach set individual goals
•Passionate about understanding the behaviors of the many people, the local Life at Home and current Home Furnishing trends
•Energized by driving business growth, customer satisfaction and contributing to overall success of IKEA through collaboration
•Appreciate the mix of strategic thinking and turning commercial activities into practice
•Ability to transform strategy into plans and guidelines
•Ability to direct efforts to set and achieve long-term business objectives
•Strong interdependent leadership skills with the ability to build trustful relationships
Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us. 
The ideal candidate has:
•Minimum 5 years of experience within customer service or sales
•Minimum 3 years of experience in leading leaders and co-workers
•Good level in English
Tes responsabilités
In this role, you will:
•Lead, coach and develop a team of Remote Team Leaders promoting individual growth and securing high performance
•Ensure clear guidelines are communicated to the team in order to secure best practice
•Ensure adequate operations for performance management in order to maintain satisfactory performance levels
•Collate and implement feedback from Remote Team Leaders in order to ensure that key opportunities and challenges within the assigned area are highlighted and addressed to relevant stakeholders
•Support and contribute with input to the Remote Manager within the assigned area in developing an action plan for executing the strategy in order to achieve targets
•Anchor strategy within the team and ensure aligned execution of the action plan in order to ensure outcomes are met
•Ensure consistent ways of working by conducting Remote Team Leader calibration sessions in order to secure a seamless customer experience
A propos de ce secteur d'activité
Lead, develop and secure excellent performance and engagement from a number of Remote Team Leaders within an assigned area (Sales or Resolutions) in the Remote Customer Meeting Point (RCMP), enabling performance steering and people support, thus creating best experience for remote customers and co-workers.
Des questions ou besoin d'aide ? Contacte-nous !
Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.