Lead Sales & Account Manager France Healthcare H/F

Contenu de l'offre Lead Sales & Account Manager France Healthcare H/F chez implicity

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About

Lead Sales & Account Manager France (Healthcare) F/M
Management of Business Development & Customer Success on Heart Failure BU
(medical experience required)
Scope France - Office in Paris - 30-50% business travels
We are Implicity

Implicity is a Digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence.

Thanks to our leading cardiac remote monitoring platform, IT's way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.

To put IT simply, when you join Implicity, you'll contribute to save lives with us

Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016
6 years later, a French Start-Up / Scale-Up is a real game changer in the healthcare market, literally shaping the future of cardiology

100+ hospitals / medical centers are already using our solutions, covering 60 000+ patients.

At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together. This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.

In a nutshell, thanks to Implicity :
Patients get a far better care
Doctors' life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden
Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing)

As we grow ($23M raised in Series A in January 2022 => x2 headcount planned in 2022), in France, Europe and in the US, we are opening a new Sales & Account position, to lead our Heart Failure solution, and manage Franck (Sales), Alexandra (CS) & Chantal (CS), under the supervision of Thomas Habib, COO, your future supportive Manager.

IT can starts as soon as you can !




















Job Description

We need you

Our software is the only SaaS platform aggregating and processing Data from cardiac implantable electronic devices (CIED) and weight scales. A large portion of Heart Failure patients are also implanted with CIEDs. Having all data in one platform is extremely convenient and useful for managing patient clinical situation. Our Implicity Heart Failure remote monitoring solution is expanding a lot, more and more patients and Medical Teams benefit from IT every day.

By associating a Withings connected weight scale integrated with our platform with a full remote monitoring service to manage alerts, Implicity clearly helps to improve the quality of life of the patients.

Your mission is to manage, with your team, the entire sales & customer cycle :
- From opportunity identification.
- Through closing & upsell.
- To Customer Satisfaction management.
You will expand the number of Medical Centers using our solution, and within each Medical Center the number of patients followed by our solution.

Your 3 main KPI's then are :
- Number of closings (Sales).
- Number of patients equipped with a weight scale (CS).
- NPS (Net Promoter Score), to measure the clients satisfaction (CS).

You work on a national level, and you have 1 new best friend : Salesforce
Our CRM is filled qualitatively, and IT has to stay so under your close supervision & active participation.

You develop (monthly, quarterly) action plans by analyzing sales & CS figures / reports, identifying the needs of particular accounts, and collaborating with the leadership team to help the organization achieve annual goals If we very well know the different rhythmology departments of French Medical Centers in France, targets have nevertheless to BE qualified more precisely (decision-makers of the heart failure units).
You then prioritize actions for the team according to potential

You upskill your team on demos (to Medical teams or Medical Administrations), and do them physically & personally for major targets to secure purchasing commitments

You guide your team to make sure
- Quotes/contracts are made in the most professional way, aligned with company guidelines.
- Customer specificities have correctly been integrated.

You deal & intervene directly negotiations / closings / CS of the most important deals / Clients

You make sure the team nurture close relationships with clients and visit them on a regular basis.
You upskill team on upsell leverages

You closely follow the rise in patients monitored / Medical Center, and make sure the NPS stay as high as possible, with the objective to keep our fantastic 0% client churn performance

You work closely with the French Marketing manager to contribute to the definition of the marketing action plan and build effective marketing actions to generate leads

You feed the Product department with top market insights, caught thanks to in-depth questions with physicians during presentations, enabling our company to (sometimes) fill the gap, and (mostly) keep us clearly ahead of competition

You develop a close relationship with our external devices manufacturer partners

You represent the company in conferences / symposiums / congresses / exhibitions, dedicated to the company's business sector so that Implicity gains high visibility

!secret !
Between us... Our solutions is very appreciated.
IT is always very rewarding to see the penetration rate to increase month after month

At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve you skills.
Each team works with quarterly OKR, to BE crystal clear, fair and honest with your targets.
The annual appraisal is shared exchange moment, focused on your development.



















Preferred Experience

You are

Your Background
You have at least 5 years experience selling Medical Devices to Medical teams and training staff on IT
Your ideally know the Cardiology industry
You ideally have an Engineering background

Your Hard Skills
You're a hunter / a farmer / a manager at the same time !
You know how to efficiently address Medical staff : codes, tone, pace, etc.
You have some management experience
You are very comfortable with Excel, and have already used a CRM tool such as Airtable
You are ready to travel frequently to medical centers located all over France (like for real), and you ideally have the driving license
You are both super fluent in French & in English

Your Soft Skills
Low-ego & High-energy, you are resilient and stay calm facing difficulties
True obsession for customers
You love networking, and build trusworthy relationships with partners and stakeholders
People frequently say you're super-efficient, and have an inner sense of priorities
You clearly have an entrepreneur state of mind, quickly implementing decisions, and you have a sincere interest in new technologies (appetite for the e-health sector)
Strong work ethic & daily act with integrity, honesty and fairness
You like this ad, and think this is very like you

IT is OK to apply without meeting all the criteria : just honestly tell us why you think you can BE THE one.

Recruitment Process

More cool stuff to know about Implicity

Remuneration
For this job (CDI - full time), your fixed salary will depend on your experience
10% variable pay based on annual objectives
Company BSPCE

Benefits
Health care plan : Alan (26, 5€ / month + 14€ for kids)
Luncheon voucher : 9€ (50% employer)
Transport : 50% of your pass OR sustainable mobility pass (37, 5€ / year)

Why us?
Simply because you will get all scale-up advantages without the usual drawbacks !
Activity : we are a purpose company - that really drives everyone's daily motivation and commitment
Solution : we built a best in class solution, that has no direct competitor
Growth stage : we are not small - we are not big - we are 50 => our boom is to come
International : we operate at a global level, and our working language is English
Values : we do have values, and these are not just for posters !
. Integrity : we act with honesty and fairness
. Ambition : we strive for excellence in a healthcare demanding environment
. Cooperation : we care, we support, we seek collective success
Autonomy : you'll definitely get real responsibilities, and have the chance to have impact
Employee care :
. Our beautiful office is rue du Louvre (between Chatelet & Bourse)
. Regular team events, especially every Thursday evenings
. Our happiness manager is taking the greatest care of all of us !
Tools : we used Slack, Notion and DropBox, and IT is pretty cool
Remote : up to 3 days / week
Worklife balance : we are definitely respectful
Shareholder : every single employee is incentivized with company equity
Do you need more arguments? We've got a bunch !

Want more infos?!
Our website : https://www.implicity.com/about-us/
Our team : http://****/fr/companies/implicity/team
Our other opening jobs : https://www.implicity.com/careers/
Our cool grade on Glassdoor : https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI_IE4010545.16, 25.htm
Our $23M Series A last January 2022 : https://www.implicity.com/ressource/seriesa/
Our latest FDA Clearance for AI-Powered ECG Analyzer reducing the volume of false positives : https://www.implicity.com/ressource/fda-clearance-for-ai-powered-ecg-analyzer-for-implantable-loop-recorders/
Our great Hydro project (heart failure prediction) : https://www.implicity.com/ressource/nouvelle-etape-projet-hydro
Our cool partnership with Withings : https://www.implicity.com/ressource/implicity-and-withings-develop-a-solution-for-the-remote-monitoring-of-heart-failure-patients
A cool article by La Tribune : https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html
And finally, 2 interviews of our CEO Arnaud Rosier :
. https://www.youtube.com/watch?v=1ofIQQMWqZo
. https://www.bsmart.fr/video/1727, 37-ecosysteme-implicity
Let's meet

If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the careers pages of Implicity's website

We are proud to BE an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents.

Recruitment process :

1° 10-15min call with Pierre (Head of People)
2° Interview with Anne (Head of CS), your future manager
3° Interview with Edouard (Head of Sales) & Thomas (COO)
4° Reference check

=> Depending on your availabilities, the recruitment process should last less than 2 weeks.
Offer usually follows within 48 hours

Additional Information
- Contract Type :Full-Time.
- Start Date :26 September 2022.
- Location :Paris, France (75002).
- Experience :> 5 years.
- Possible partial remote.


Apply Now