Key Account Manager

Contenu de l'offre Key Account Manager chez International SOS

Key Account Manager

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

International SOS is looking for a Key Account Manager to join the sales team in Levallois-Perret. The Key Account Manager is responsible for building loyalty and trust within a Strategic client portfolio, culminating with an increase in both product penetration and revenue growth. 

The Key Account Maanger will provide a robust account management support, oversight of customer satisfaction as well as cross selling and up selling Intl.SOS solutions and services (generating proposals, pricing and contract negotiation) across all intl.SOS medical and security service lines.

Finally, the Key Azccount Manager will need to build internal network and effectively work with Health & Security Operation teams, Billing, Commercial & Legal Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients.

Key responsibilities

Establish a structured account management approach with your clients, define and Implement clients’ account management strategies.
Direct management of a designated set of existing accounts (multinational corporations, large organizations with global footprint).
Monitor International SOS’ level of service quality in the provision of medical and security solutions to the designated client base. 
Ensure the management of the renewal cycle of your clients in an accurate and timely manner.
Provide continued support to client’s management team and ensure consistent service delivery.
Provide education to designated clients’ management teams on the programs specifics through face to face meetings, telephone calls or virtually including when relevant:

About you

Educated to Master level, you have a extensive experience in b2b sales of complex services. 

You have experience in Consultative selling which include targeted relationship and value selling methodology

You are Client focused and are able to establish strong relationships, create an internal and external network to maintain and grow base portfolio

You are a Strong individual who can work autonomously and within a team to deliver results

You have excellent numeric, written, oral communication and presentation skills 

You speak French and English fluently

You have experience in working in a multi-lingual, multi-cultural environment where collaboration is the norm

Benefits

Our commitment to Diversity & Inclusion

Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.

We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support.  Our success is the result of diverse ideas, skills and cross-cultural understanding.

Welcome to International SOS, your world of opportunity

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#LI-Hybrid

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.