Account Manager - PARIS (French and English Fluency)

Contenu de l'offre Account Manager - PARIS (French and English Fluency) chez JOOR

Who We Are:
JOOR is the world’s largest digital wholesale marketplace, connecting the best brands and top retailers for faster, easier, smarter wholesale business. The only platform serving the needs of both buyers and sellers, JOOR helps more than 3,000 brands and 175,000 retail locations to rid themselves of manual processes and grow their businesses through more efficient and impactful order processing, assortment planning, and analytics. JOOR is headquartered in New York City and has offices in Los Angeles, London, Madrid, Melbourne, Milan, Paris and Philadelphia.

We are a team of retail industry experts and technologists passionate about transforming the wholesale industry through disruptive products and services. Come join us!

Why JOOR:
We welcomed an exciting new CEO and management team [http://www.marketwired.com/press-release/online-fashion-marketplace-joor-taps-kristin-savilia-as-ceo-2200818.htm]
We are building software that is transforming an industry [http://wwd.com/business-news/retail/joor-platform-neiman-marcus-1202632868/]
Our industry-leading technology won an American Business (Stevie) Award [http://www.prweb.com/releases/2018/05/prweb15468935.htm]
We are global and rapidly growing [http://wwd.com/business-news/technology/joors-expanded-offices-in-paris-and-la-11094058/]
We are one of the most diverse and inclusive tech companies [https://www.youtube.com/watch?v=ZyxWwxWpEEE&t=3s]

What You’ll Do:
Maintain and build trusted relationships with small and enterprise level accounts and their users to ensure a positive user experience and drive adoption on our platform Manage the success of accounts by driving incremental value and return on customer’s investment; create insights based on this in order to support the contract renewal process Provide training on platform functionality and new feature releases, specifically to the individual client's workflow Oversee / manage integration and custom development projects in conjunction with our Integrations and Product teams Provide troubleshooting guidelines to support client’s use of the mobile app and website and collect information on issues to share with QA and Engineering Provide high level of support during peak market periods including in-person support, phone, email and chat Be an advocate for client feature requests and work cross-functionally with our Product and QA teams to help move projects forward / inform the product roadmap Oversee the maintenance of training documentation and drive engagement for new client facing tools to drive client self-sufficiency Recommend specific workflows to allow for the Client’s needs to fit into JOOR’s off-the product shelf, while at the same time manage expectations of upcoming releases & updates Participate in discovery sessions pre and post contract with new clients to help scope new features within the platform Work with marketing to develop a communication plan for our enterprise clients to help brands convert onto the platform Manage incoming Retailer Applications and determine if they are a fit to join our platform What We're Looking For:
Bachelor’s degree 3-5 years of managing accounts or owning a book of business, enterprise experience preferred 3-4 years of relevant work experience in SaaS, B2B, Account Management, or Retail preferred Fluency in French and English, both written and verbal Excellent presentation, written, and oral communication skills Strong negotiation and sales skills Experience collaborating with cross-functional teams a plus What We Offer:
Access to Market Weeks to see the product in action Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris and Philadelphia. Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth. NOTE: Please submit your resume in English, thank you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.