Luxury Sales Associate - Giverny Outlet

Contenu de l'offre Luxury Sales Associate - Giverny Outlet chez La Perla

Luxury Sales Associate - Giverny Outlet

Job Title: Sales Associate

Reporting to: Store Manager

As Sales Associate in our new Giverny Outlet, you will have to provide a high standard customer service according to the Company’s standards and procedures and to contribute to the achievement of the store sales target

Key Responsibilities:

Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following La Perla Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures
Demonstrating and reflecting the glamorous, luxury lifestyle image of La Perla through customer service, attitude, personal grooming, dress code and behaviour
Developing a detailed knowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service
Participating in, and representing La Perla at all times and during promotional events and activities in particular
Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times
Playing an active role in replenishing stock according to La Perla procedures and policies
Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean
Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

Demonstrable success gained as a Sales Associate with a recognised luxury brand
Excellent communication skills both written and verbal
Fluent English. A second & third language would be ideal
Demonstrable sales skills
Knowledge and understanding of the luxury market, customer service and fashion
Successfully able to handle multiple demands and competing priorities
Seeks opportunities to be proactive and pre-empt client needs
Demonstrates respect and politeness and regularly exceeds customer expectations
Shows innovation and initiative in setting customer care standards
Team player
Strong attention to detail
Able to work flexibly, embrace and manage change
Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
Enthusiastic, self-confident and self-motivated
Understand and represent the luxury lifestyle image of La Perla
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets










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