Technical Account Manager (Paris, France)

Contenu de l'offre Technical Account Manager (Paris, France) chez LiveAction

Change your game – make a difference every day!

At LiveAction, we’re changing the rules. Our platform helps visualize the network in real-time and provide insights and control like no other product in the market. Our unique visual network analytics solutions help our customers solve a $700 Billion IT problem: maintaining and optimizing the underlying network connecting today’s strategic IT challenges. We solve complex problems using machine learning, visual analytics, digesting millions of data points to deliver service assurance across enterprise organizations for all their applications. LiveAction is positioned to capture growth on Service Provider’s market through its innovative approach to product and business model. You are joining the company at a point where it is experiencing intense growth and be instrumental in driving the business up this steep growth curve. If you want to make a difference and you’re up for the challenge, join us today!

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If you have a passion for technology, are driven, creative, and like to have fun, come join LiveAction on growing the next generation of award winning networking tools. Our staff enjoys great benefits and a healthy, high-quality work environment that encourages innovation.

POSITION DESCRIPTION: Technical Account Manager (Paris, France)
We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM) to help our Service Providers customers with a large range of services that enables them to get the most from their investment, increase joined revenues and to take full advantage of the capabilities of the solution. Service Providers are our customers but must be considered as our key Partners for growth.
As a Technical Account Manager, you will work closely with our customers (Service Providers & Enterprises), build relationships with them and help them achieve their technical goals and drive revenue growth. You will work as well on pre-sales phases for our most important prospects that needs specific care.
Directly reporting to the Sales Director, your goal will be to leverage our massive installed base to grow company’s revenues and customer satisfaction.
Duties
Customer Point of Contact Designated point of contact into LiveAction for business and technical matters Meet with stakeholders to understand challenges for business units and application owners Facilitate planning and status meetings with Product marketing staff, Engineering and Executives Create, distribute and present progress Provide architecture, methodology, and support documentation Assure ongoing enablement and education through various types of training sessions Ensure support cases are receiving appropriate visibility and escalation Forecasting, Opportunity tracking and commit tracking Work towards Service Providers Sales Teams to support the offering our solutions in all opportunities across verticals (Demo, RFx, Customer meetings, etc.) Proactively work with the Service Provider’s AM team and ensure that LiveAction is engaged in all large bids/tender Drive New Service creation & managed Services opportunities upon LiveAction Architectures Drive Revenue growth based on services upselling
Operational Adoption Assess the effectiveness of current LiveAction deployment Assess needs for expanded Training, Professional Services, and Support Evaluate organizational resource, sizing, and capacity demands Develop actionable strategies and a roadmap for ongoing success with LiveAction solutions
Strategy and Evolution
Identify future-state technology, as well as business and process integration gaps Coordinate applicable roadmap discussions with Product Management Develop financial modeling to evaluate and justify new IT investments Develop staff and operating plans to effectively meet future demands Plan and track migrations of and/or upgrades to LiveAction technologies
Qualifications
10+ Years of Experience in Sales, Business Development, Alliance/Service Creation and management. French and English fluency Ability to work closely with global or regional stakeholders on specific partner aspects of technology and services Ability to work with sales and channels team to prospect, engage and close partner led sales opportunities. Previous experience in creating, on boarding and developing complex partnerships and joint business plans Previous partner business development experience including joint business plans Strong Technical knowledge i.e. Understanding of networking technologies and customer benefits (Key Technologies include Network WAN, SDWAN & WLAN) Ability to engage highly skilled Engineering and market functions in daily customer relationship Conduct various Events, Seminars, Sales Enablement Workshops to Enable Partners and develop Partner Working Relationships with LiveAction Field Teams Establish, maintain working relationships with key function business stakeholder’s SP Organization, Architecture Teams, Legal, Finance, Service Provider Sales and Engineering team
LiveAction is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.