Senior Account Manager Manofulfillment W/M - Ecommerce, French / English / Spanish

Contenu de l'offre Senior Account Manager Manofulfillment W/M - Ecommerce, French / English / Spanish chez ManoMano

Senior Account Manager Manofulfillment W/M - Ecommerce, French / English / Spanish



At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !   
ABOUT
Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online.  ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes. 
Our three offices (Paris, Bordeaux and Barcelona) currently employ more than 900 Manas & Manos from
24 different countries.
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission. 
OUR COMPANY CULTURE ð
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and responsibility. 
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
As part of its vision to offer the best experience in the DIY e-commerce space for both customers and sellers, ManoMano has launched Mano Fulfillment, a warehousing and fulfillment service already implanted in France, Spain and Italy.
Our objective is to grow our fulfillment volume, opening it in all our markets to help our sellers access our European markets in one click.
As a Senior Fulfillment Account Manager France, you will manage the business relationship with some of our partners and will be responsible for driving the sales done through our Fulfillment solution.
Your missions :

Manage your portfolio and make it grow fast with our logistics solution

Negotiate with sellers to increase their assortment on ManoFulfillment as well and follow our stock recommendation,
Follow closely the performance indicators to optimize the sales,
Prepare and deliver Weekly and Monthly business reviews regarding progress and state of health for your key accounts,
Train and coach sellers on how to use the different tools offered by ManoFulfillment, to make them fully autonomous on the solution,
Proactively build joint business plans,
Act as a point of escalation for seller issues, questions, or concerns.

Build long term ManoFulfillment solution, being the voice of ManoFulfillment Sellers :

Develop processes to support account management at scale (communication, webinar, …),
Build scalable processes to make Account Management more efficient
Analyze business performances and conduct in-depth analysis to identify growth opportunities on the fulfillment solution,
Develop a thorough understanding of the competitive environment including knowledge of competitive product offerings.

Profile Requirements

Top Engineering or Business School with at least 3 years experience, in the e-commerce industry,
Efficient in Excel with very strong analytical skills required, SQL is a plus,
Good level of project management, ability to work with legal, product, and other internal business owners to reach mutually beneficial agreements,
Strong business judgment and negotiation skills,
Autonomous, business driven, strong rigor,
Curious and passionate about innovation in Ecommerce/Marketplace,
Fluency in English and French.

FOR FRANCE A FLEXIBLE WORKING CULTURE ð¡

Full remote option
5 to 7 weeks paid vacation 
Flexible working hours 
Disconnection charter
Attractive family policy (+1 month paid maternity leave +2 weeks paid co-parent leave, paid 100%)
Crafternoons : every Thursday afternoon (share your knowledge, learn from others)
Health care coverage
Paid volunteer time
Meal Voucher : Swile Card
Ticket transportation
Remote working allowance + home office equipment allowance
Referral program
MM employee discount
Take care of your mental health with our dedicated partner with moka.care

Sports: free gym in Paris



LI-remote
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   
The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  
If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

Paris 75017 /
OPERATIONS – Seller New Services /
CDI
/ Hybrid