Technical Account Manager

Contenu de l'offre Technical Account Manager chez PLATFORM.SH

Paris (75)

Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.

We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.

Fully distributed, with a small Parisian headquarter, we have people on all continents (excluding Antarctica) from New-Zealand out to the west coast.

Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, The British Council, and Lufthansa.

We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.

Job Description

Platform.sh Technical Account Managers fill a crucial role in providing our clients with a wide range of technical assistance. They work with our key accounts from initial implementation to continued partnership management and consulting. They ensure the technical on-boarding is thorough, timely, and prepares the clients for successful adoption of our product and services. They continue to work with the clients as technical advisors and help implement solutions beyond basic support scope.

Primary Responsibilities:

Helping customers’ development teams adopt and learn to make more efficient use of the platform. This includes technical on-boarding, training and general technical consulting, but can also include highly specific tasks like configuration help and troubleshooting. This may include onsite sessions with clients. Helping facilitate communication between the customer, our internal support team, and potentially other external stakeholders, like development agencies. Helping business stakeholders better understand how their technical investment in our product can bring even greater returns than they currently realize. Taking part in regular review calls with clients, remotely or face-to-face, as a technical advisor. Liaising with product and engineering teams when necessary for product improvements and high demand feature requests. Keeping up to date with our new product features and improved solutions to be able to provide the best solutions to our clients on a continued basis. You'll be accountable for 6 to 10 active enterprise customers with a wide range of projects, this requires strong communication and organizational skills, but most of all, curiosity and enthusiasm for helping clients solve their problems. This position encompasses some traveling (up to 15% within your timezone).

Preferred Experience

Must have

Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business
Experience with IaaS solutions, such as AWS, Microsoft Azure
Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
Ability to do the job in exquisite written and spoken English
Deep understanding of complete, modern hosting stacks
Experience with CDNs
Knowledge of DNS
Understanding of SSL certificates and encryption
Ability to use Git

Nice to have

Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
Relational database skills
Public speaking experience
Blogging or writing experience
This is a fully remote position. Prior experience with fully remote work is not required, but a command of written communication is the key to your success in this role.

Additional Information

Contract Type: Full-Time Location: Paris, France (75002) Possible full remote