Technical Account Manager

Contenu de l'offre Technical Account Manager chez Proofpoint

Technical Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. 

Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

Your day-to-day

Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment.
Assist Proofpoint customers with setting goals and success criteria for their Proofpoint deployment and provide reports to track key metrics and progress.
Act as a technical advocate to manage and monitor interactions with our technical support team proactively escalating issues and feature requests.
Collaborate at all levels within an organization, create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action whilst proactively making recommendations to improve customers’ security posture and system performance
Provide insights on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.
Participate in weekly Status calls, Monthly management calls and Periodic executive-level business reviews.

What you bring to the team

Extensive industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
Knowledge of data communication concepts and technologies specifically email and networking.
Knowledge of Linux, SMTP, and MySQL.
Working knowledge of Windows, Active Directory, and Microsoft Exchange.
Very strong customer service and excellent communications skills, both written and oral.
A history of successfully leading and directing technical staff through crisis situations.
Adaptable and willing to learn new technologies.
Knowledge of project management and strong time management skills.
Ability to effectively work in a team environment as well as independently.
Fluency in English and French is required.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Summary

Location: Paris, France

Type: Full time