Healthcare Communication Account Manager

Contenu de l'offre Healthcare Communication Account Manager chez Publicis Health

Healthcare Communication Account Manager

Publicis Health France (75020) is looking for a Healthcare Communication Account Manager (permanent role)

The Account Manager leads the production of multi-channel projects of medium size or complexity, and is ultimately responsible for the delivery of high quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics.

Knowledge

- Prepares complex statements of work, with quick turnaround time and minimal revisions

- Accountable for top-down and bottom-up budgets to ensure scopes accurately reflect required work effort

- Proficient in project managing via a flexible approach

- Considered an expert in at least one channel (interactive/digital, print, or video) but understands other mediums well enough to be a strategic problem solver

- Accurately calculates cost-to-complete estimates

- Regularly demonstrates critical thinking skills

- Continuously learning technology and ability to quickly adapt to new technologies

- Advocate and champion of agency processes. Able to define team process, communication plan and rules of engagement and manages team adherence

Project management

- Creates and manages master project plans and timelines via a cross-capability collaborative approach to ensure timely delivery of projects

- Finds creative alternative solutions to resource and time constraints

- Proactively identifies opportunities to adjust processes for efficiencies. Identifies opportunities to streamline processes and to create efficiencies and suggests alternative solutions

- Leads resource allocation discussions on the project-level with cross-capability team

- Keeps team informed of changes. Communicates clearly and frequently. Leads team communication plan; monitors and adjusts as needed to ensure effective and efficient communication

- Actively mitigates risk by identifying quality, budget, and timeline impacts

Tactics and Execution

- Responsible for cost management across portfolio of projects. Provides accurate and realistic cost-to-complete estimates and forecasts for assigned projects

- Proactively contributes to conflict resolution across channels

- Leads resource planning and manages third-party vendor engagement

- Responsible for the production of all deliverables

- Manages change request process, identifying and documenting changes in scope

- Ensures team adherence to quality control plan

Client Relationship

- Confident problem solver; willing and able to have difficult conversations

- Lead role in ensuring timely, accurate client documentation and correspondence

- Ensures production deliverables meet client requirements and that appropriate client and internal stakeholder expectations are managed

- Presents complex data or messages in a clear, succinct, compelling manner

Requirements:

- BAC+4/5 degree required

- Demonstrates progression in level of responsibility within a professional project management environment

- Agency or digital project experience required

- Experience in communications or marketing environment preferred

- Fluent in English

- A basic knowledge of French is a plus

- Professional presentation and client facing skills

- Effective negotiation and conflict management skills

- Advanced in Microsoft Office

- Knowledge of digital required

- Knowledge of healthcare

- Exhibits Integrity and Trust

- Exhibits Self Development

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