Customer Success Account Manager

Contenu de l'offre Customer Success Account Manager chez QAD

QAD is looking for Customer Success Account Managers (CSAM) who enjoy wearing multiple hats and working with a team of proactive, creative individuals to continue our delivery of best-in-class practices, solutions and services, all designed to create the Effective Enterprise. Our Customer Success Account Managers manage a portfolio of accounts throughout their entire lifecycle, ensuring maturity milestones are hit during adoption, growth and renewal phases. The right candidate will nurture, research and grow client accounts through proactive engagement, education, strategic touch points and effective planning. A successful CSAM will be passionate about consultative sales and be excited to work for an international software company. What You’ll Do: Act as a sales CSAM in order to ensure product adoption & usage Wear multiple hats at once! Within the scope of your role, work with internal teams to fulfill account management, business analyst and inside sales representative roles Proactively manage client relationships and ensure client engagement with the product is high Generate leads for Field Sales team Negotiate and close software license deals Understand your clients' unique business needs and help them understand solutions that will allow these clients to leverage the existing platform Keep knowledge of industry and new technology solutions up-to-date Work with the sales, marketing and auditing teams to upsell new features and products to existing clients Gather product feedback and act as an internal advocate for your client-base Troubleshoot Gain understanding of issues reported by clients Be a trusted advisor What you’ll need: 2 or more years experience in sales, customer service or equivalent Ability to prioritize, multitask and work efficiently in a fast-paced environment with little direction Strong communication and interpersonal skills Past experience with project management, customer success, training and/or customer service Proactive, self-motivated mindset Original/creative thinking and superior problem-solving abilities Demonstrated success in building credibility with clients Adept at Microsoft and Google tools APICS or equivalent, and other certifications a plus. Bachelor's degree preferred Who you are: Someone that enjoys strengthening relationships in person, online, or by phone, chat, or email A detective sleuthing for solutions that help clients reach their goals to solve business problems and ensure success for both QAD and our customers. Loves to deliver great customer experiences and makes the most of every customer interaction. Goal oriented, and a passion to drive business A developer of the strategies designed to deliver a clients’ operational excellence Have a strong will to achieve - willing to push harder, have a competitive spirit, and willing to be challenged. A high achiever, marked by perseverance, humility and a positive outlook in the face of challenges. Generous with your time and genuinely interested in helping other team members succeed in their roles. Enjoys working in a collaboratively competitive environment. Make others around you better while achieving your own goals. Demonstrates QAD core values - Partnership with Our Customers, Commitment to Excellence, Innovation, Global Teamwork, Integrity, and Respect for the Individual What we offer: Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Competitive compensation packages based on experience and desired skill set About QAD: Imagine a future where business processes are operating at peak efficiency and perfectly aligned strategic goals. At QAD, we provide solutions and services for customers in the automotive, consumer products, food and beverage, high technology, industrial and life sciences industries so they can better align daily operations with their strategic goals. We are committed to helping our customers achieve this vision that we call the Effective Enterprise. We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them. Join us in building the Effective Enterprise, apply today!