The Virtual Account Manager is a remote Sales Representative fully accountable for Be to Be sales process. Except physical location, this role is equivalent to a Field Sales Representative. The role is designed to enhance the overall customer experience with a technology enabled, innovative virtual selling capability.
The Virtual Account Manager will specifically be assigned responsibility for increasing penetration at our existing customers. They are part of the overall Sales team in their region and work closely with the other teams involved in the sales process, e.g., FAS, Sales, Marketing, Customer Service.
What you will accomplish together with us:
Nurture leads and client relationships
Cultivate strong customer loyalty and build long-term relationships
Promote assigned product portfolio (incl. cross-selling) remotely using all available technology
Ensure (repeat) orders by understanding the process and patterns of customer purchase decisions
Conduct regular check-ins and business reviews with customers
Understand customer's processes and identify opportunities and customer priorities
Lead price and contract negotiations
Deliver ongoing product servicing by providing accurate product information, trainings & support where needed
Maintain accurate CRM customer data and documentation of contacts, orders, requests, etc.
Utilize all available sales tools to maximize sales efficiency (i.e. Salesforce)
Lead generate and work with Field BioA teams and Product specialists in order to provide customers
What will convince us:
Professional or educational background in scientific field (e.g., Life Science, Biology or similar) & ideally sales experience in Life Science industry
Fluency in local language & English
Experience in sales process, including opportunity qualification, pre-call planning and time management
Strong analytical skills and ability to acquire expertise
Strong understanding capabilities, collaboration potential, innovation capabilities, and achievement drive
Consultative interaction skills with customers, prospective customers, and fellow employees
Strong negotiation skills and ability to independently close deals with customers
Strong presentation / communication skills over phone & VC
Strong identification with core values: sustainability, openness, enjoyment
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found here.
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