Area VP, Customer Service Solution Sales EMEA

Contenu de l'offre Area VP, Customer Service Solution Sales EMEA chez ServiceNow

Area VP, Customer Service Solution Sales EMEA

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The EMEA Solution Sales Area Vice President will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

The EMEA Solution Sales Area Vice President supports the strategy and solution win for the Customer Workflow engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

What you get to do in this role:

Lead an EMEA growth strategy by leveraging both vertical and horizontal sales strategies 
Manage and lead a team of three to five 1st line Customer Workflow Solution Sales managers who have five to seven individual contributors (Senior Solution Account Executives) reporting to them. 
Leverage a matrixed sales structure consisting of solution consulting, professional services, field sales teams 


Manage your teams around achieving key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development 
Be a trusted mentor and leader who sets a high-bar, leading from the front 


Establish and nurture relationships at the highest levels of organizations 
Manage accurate forecasting and communications on a daily basis 
Drive customer success practices across your area 

Qualifications

To be successful in this role, we need someone who has:

10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers (over 2,000 employees) 
Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor 
A strong track-record selling business applications in the customer service, field service or supply chain domains 
A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees) 
Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing 
A track record of managing a growing team in different geographical locations across the Europe
Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations 
Strong forecasting and reporting capabilities 
A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level 
Strong organization, communication, team work, presentation, problem solving and time management skills 
Experience inspiring the team to follow defined best practices 
The ability to navigate and collaborate through complex opportunities 
A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills 
The willingness and ability to travel 50% of the time 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Summary

Type: Full-time

Function: Sales