Account Manager Klaxoon

Account Manager Klaxoon


Why SoftwareONE?

Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

The role

Primarily responsible for determining the overall strategic & operational scope of new business opportunities with customers and prospects. Part business analyst, part sales person, works closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.

Role and Responsibility

Close collaboration with Account Managers, GSDC, Solution Specialists, and other cross-functional departments
RFP process with Sales Organization
Upsell and Cross-sell within named accounts
Service Adaption and Utilization
Oversight of GSDC Ops Quality
Opportunity identification
Targeted campaign support, enablement, and upsell
Attend internal/external customer calls and presentations as an expert resource
Collaborate with sales on strategic high potential customers to develop an account plan to maximize opportunities and increase gross profit attainment.
Drive resolution of escalations by working with customers, account teams and internal support teams
Support enablement for Account Managers on products, licensing and services, and proactively communicate updates
Support customer setup and onboarding as needed

What we need to see from you
Performs administrative tasks to support the sales team and help them to gain, keep and grow our customers. Monitors sales targets and records sales data and focuses on delivery, efficiently manages time, priorities and daily workload to effectively engage with customers.
Provides customers with a value-added perspective around industry, trends and the customer's own business. Understands SoftwareONE's framework of selling products or services to customers. Possesses knowledge of products and services across SoftwareONE's Software & Cloud portfolio and is able to answer or find the answer to questions.
Utilizes data obtained on customers through various platforms to better understand customers and build deeper relationships. Draws useful insights from data obtained which informs organisational direction and strategies of product offerings and marketing channels to better serve customer's needs.
Analyses financial information to forecast business, industry, or economic conditions to inform investment and/or business decisions.
Follows the global best practices, leverages repeatable and scalable processes and systems/tools throughout the customer lifecycle. Identifies opportunities for process, system and structural improvement as well as improving current practices.
Applies frameworks and methodologies such as Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban etc. throughout a project's lifecycle. Provides structure to the way a project is delivered by applying principles, themes, frameworks, processes, and standards.
Implements the organization's philosophy or framework of selling services and solutions to customers. Understands how to approach each phase of the sales process.
Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer

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Job Function
Sales