Senior Sales Operations Specialist

Contenu de l'offre Senior Sales Operations Specialist chez SoftwareONE

Senior Sales Operations Specialist


Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at

The role

Enterprise Accounts Sales Operations Specialist

The role :

Within a team of Sales Operations Specialists :

Contact with assigned existing customer portfolio (Major Enterprise Accounts) on a daily basis.
Maintain exceptional customer satisfaction relationship with existing customers.
Manage quote creation, order processing, and day-to-day customer and partner requests.
Provide licensing support as needed in conjunction with supporting teams.
Work collaboratively with internal stakeholders such as Account Managers / Finance / BackOffice / Procurement…
Drive resolution of escalations by working with customers, account teams and internal support teams.
Develop strong knowledge of leading industry trends through ongoing training and partnership with software publishers.

What we need to see from you

What we need to see from you:

Expert in : Supporting the sales team and helping them to gain, keep and grow our customers; Maintaining and promote good client relations; Monitoring and Analyzing sales targets and records.
Expert in : Focusing on delivery; efficiently manages time, priorities and daily workload. Organizing work; Multitasking and time management; Handle large volumes of work and meet tight deadlines.
Expert in : Relationship building; Verbal and written communication; Problem solving; Work independently and show initiative; maintain a positive attitude; adapt to and embrace change in a rapidly changing environment.
Expert in : Operational policies, processes and procedures; researching information; planning, scheduling.
5+ years professional sales operations, sales support, or customer service experience preferred.
Proficient in English language skills.
Highly motivated and results oriented; entrepreneurial spirit.
Detail oriented with ability to break down projects into smaller tasks.
High understanding of technology solutions.

#LI-EOS

Job Function
CEO Office