Consultant, Managed Services

Contenu de l'offre Consultant, Managed Services chez Sprinklr

Paris (75) Intro: At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.
At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building it is core to who we are as a company.

Consultant – Managed Services

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
Maintain platform relevancy according to changes business needs
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
Who You Are & What Makes You Qualified

2-4 years of experience in enterprise software deployment management and/or implementation
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team
Demonstrate experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Passion for solving client challenges and commitment to client delight

Planning, executing, and reporting on paid social campaigns across multiple channels (Facebook, Twitter, Snap, Pinterest)
Third party social/advertising technology and third party tracking partners (ie. Kenshoo, Marin, 4C, Adaptly, BrandNetworks / DCM, Google Analytics, IAS, Moat, Milward Brown, Nielsen)
Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife
We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more socialÑtogether.
We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.
We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.