Head of Sales Operations

Contenu de l'offre Head of Sales Operations chez Swapcard

Swapcard digitizes events while preserving the magic of real-life interaction. Behind this dream, stands a passionate, curious, & down-to-earth team. We believe an environment of trust, autonomy, & support is integral to our success. As a result of putting people first, career evolution & rapid growth have become regular commodities.

With 20 nationalities amongst a team of 60, we enjoy an open-minded environment where opinions & ideas are encouraged & exchanged freely in order to create a product & company we can all be proud of. We’ve also learned that the more moments we share, the more comfortable, communicative, and confident we are when working together. That’s when the real magic occurs. We’ve made some incredible memories around the globe together so far & it's only the beginning!

We've opened offices in Paris, Montreal, Dubai & Seattle. We're looking for ambitious & curious teammates to take part in our next adventure, growing from a start-up to a scale-up.

Overview
We are looking for a Director of Sales Operations to build the infrastructure behind our growing sales engine. Your mission is to create and execute quarterly and annual revenue plans, help define and improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way. You will report directly to the Head of Sales and be responsible for the support functions essential to a happy & productive Sales team.

What you'll be doing:
Design and implement a sales compensation structure that awards high performance and aligns incentives of the sales team with the business goals Divide and allocate accounts to reps based on the comp plan and territories Identify and build/improve key sales and account management processes to ensure efficiency and high performance across teams that scale over time Engage with sales representatives and sales leadership to get ongoing feedback on the sales process and structure and drive improvements Develop key metrics to be communicated across the sales organization and leadership that provide insights into sales performance and operational efficiency Support weekly, monthly & quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory Architecture and administration of our CRM instance and adjacent sales tools Work closely with sales management and leadership on implementation of solutions that maximize efficiency and conversion rates of each sales channel Work cross-departmentally and across our Global teams with Sales, Project Management, Marketing, and Finance to improve and customize workflows, optimize efficiency, and help us “get the most” out of the tools in our stack Monitor the accuracy of sales reports and other data and intelligence essential to the sales organization: recommend revision to existing reports, or assist in the development of new reporting tools as needed Work closely with the Finance team to provide accurate analysis and sales forecasting used for company financial planning Source, implement, and manage technologies used by the sales team and evaluate the effectiveness of the technologies Own all development and administration within Salesforce and other integrated tools Enable our department leaders and sales team to achieve all of their desired improvements within CRM and other integrated systems Design new CRM solutions and create effective project execution plans Add value to the project in all phases – definition, development, and deployment Research changes in upcoming versions of Salesforce and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity and ensure system sustainability Audit, uncover and resolve data quality issues; make recommendations to avoid issues in the future Manage and prioritize ongoing support requests, projects, and priorities in real time Orchestration of SaaS Sales process and systems alignment to deliver predictable Annually Recurring Revenue Your Profile:
5+ years of experience in Sales, Sales Leadership, and Sales Operations, with a demonstrated history of improving sales productivity by providing data-driven insights for strategy planning and sales enablement (especially within the SaaS startup space) Owned CRM migration and overseen successful implementation of SFDC Understanding of Event SaaS sales cycles and ability to structure CRM and processes to meet this industry segment Experience managing operations across multiple global offices is a plus The ability to zoom in and zoom out: balance high level planning with day-to-day operations Proven ability to fine-tune complex sales processes and rollout's Ability to analyze complex sets of data and present it in an easy and digestible manner Hiring process:
Initial Culture & "Get to know" Interview Meeting with the Head of Sales Final call with a Swapcard founder Reasons to join us:
International Team with 20 nationalities (more on the way!) Paris HQ with offices in US, Dubai & Canada Fast-moving startup with many opportunities for growth Open-minded culture that appreciates differences Feedback driven, supportive & curious team with DIY mindset Family Leave & remote work to ensure you have time for what matters most ❤️ Team that seizes every opportunity to celebrate success Learning support & sponsorship Bonuses through our favorite team-tool Briq Generous Paid Time Off program to ensure your happiness Team Vacations to celebrate our achievements ✈️