Corporate Account Manager , Paris La Defense Cedex

Contenu de l'offre Corporate Account Manager , Paris La Defense Cedex chez VMware

CloudHealth by VMware is looking for a seasoned Customer Success Manager with prior experience managing strategic accounts, including account renewal, retention and expansion responsibilities. This role will report into our Customer Success organization.

About You:

You're a high-energy, creative person who is eager to contribute to building and accelerating a company's growth across a diverse customer base. You pride yourself on having a deep understanding of each customer’s business, and how our products can help them achieve their business goals. You are passionate about building strong customer relationships and ensuring ongoing customer success.

You Will:

Manage a book of high profile accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities. Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer’s overall objectives are being met, and they are finding ongoing value through the adoption of product and services. Establish and grow key relationships with executive sponsors and decision makers across full book of business. Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success. Track customer interaction within Salesforce.com and Gainsight. Evangelize new product features and provide customer feedback to Sales, Product, Customer Success and Engineering teams. Participate in cloud provider events / seminars and maintain a deep understanding the cloud service management space.

You Have:

5+ IT, SaaS, or AWS / cloud, account management or customer success background. Relevant experience in a B2B or SaaS company A strategic approach to problem solving. Experience building trusted relationships with executive sponsors. Ability to work independently, in a dynamic environment. Strong technical background and sales/customer orientation Salesforce and LinkedIn expertise. BS/BA or equivalent.

Category : Sales
Subcategory: Services Sales
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-05-31

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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