Customer Service & Sales Representative - Swedish market

Contenu de l'offre Customer Service & Sales Representative - Swedish market chez Webhelp Portugal

Description du poste

We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.ResponsibilitiesHandle and close inbound calls (Consumer) to achieve quarterly quotaFast and effective response to inbound emailsOutbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought productsQuote creation and follow upMaximize Store revenue by upselling/cross-selling to increase order value and AOVAwareness of Online Store promotions and campaigns to maximize their successEnsuring personal knowledge of the portfolio is maintainedStock availabilityCross language backup if neededAnswer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc)Solve status queriesInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approachWe offerFull-time (39 hours/week) and long-term contractSchedule: Monday - Friday From 09:00 to 18:00Salary: 20,000 Euros gross/year + up to 3,000 Euros gross/yearRegular and permanent incentivesSpecific compensation model based on over achievementStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*RequirementsNative level speaker of SwedishFluent in EnglishStrong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Customer Driven and motivation to work in salesAchievement and target orientedIT knowledge and technical understandingMinimum of 1 year relevant experienceStrong personal interest & curiosity in IT products and applicationsReal capability to listen to customersAbility to conduct effective qualification skills to ensure a comprehensive understanding of customer needsExceptional customer facing and customer care skillsThe recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation****The period of holiday entitlement is fixed by mutual agreement between the company and the employee RRQ23-000304-1-SWEDEN


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