Product Owner ENOC W/M

Contenu de l'offre Product Owner ENOC W/M chez Dimension Data

Toulouse (31) Product Owner ENOC W/M

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

Your mission:

Product Availability and Performance management o In coordination with the Supervision, Integration services and L2 Network and security teams, ensure that all SLAs and Key performance indicators related to your product are measured and reported consistently
o Monitor continuously your product performance and feed a Continuous Service Improvement plan in coordination with your client and your Head of Product Service Line.
o In coordination with the supervision team, ensure that all technical incidents are handled in a timely manner in accordance with our SLAs and business expectations
o In coordination with all contributors, ensure that all problems and changes are managed following the process and best practices defined with Airbus teams.
o In coordination with Airbus teams, ensure that all technical perimeter is compliant with Airbus standard configurations in accordance with our SLAs and KPIs and business expectations
o In coordination with the Automation Product owner, your squad and the central services team, work at continuously improving the efficiency of your product operations via automation, scripting and tooling.
o In coordination with the Head of Product Service Line, regularly report and control your product’s performance, quality, and cost drivers (product financials) to contribute to client and internal monthly reporting.

Planning and controlling product evolution o Review and plan jointly with our client the product road map and transformation planning to constantly meet business expectations
o Assessment of the potential impacts of our client transformation roadmap to anticipate evolution of our resource, skills, tooling platform and financial plan
o Follow up of the transformation projects in coordination with our project teams and overlook the entry in service of new product/service components
o In coordination with our project teams, control that all changes and transformation are performed via a state-of-the-art change management and Entry in Service process allowing product availability continuity
o Contribute on the definition and validation of new service extension with Dimension Data Sales and Solutions teams

Client management o Monitor and manage client satisfaction via regular face to face interactions within standard governance as well as informal meetings
o Act as the single point of contact for your client’s operational team and be the representative of our company on the product’s scope by acting as a seamless integrator of all other business lines (Technology, Maintenance and Managed Service).
o Be accountable for your perimeter to honor the commitments to the client, whether they are an SLA or a volume of available capacity (e.g. request bandwidth). Address with the client any conflict coming from these commitments not being met or the client requiring something above commitment.
o Detect and analyze out of scope request from your client and raise it to the appropriate contact in our organization to ensure that it is properly addressed and further reinforce client satisfaction.

Management o Be the transversal manager of a global product various countries to cover the geographical scope of our client. Manage priority and product bandwidth in collaboration with other technical product managers.
o Work with the central integration team to measure, report, and manage your squad activity in term of request execution (bandwidth) to ensure that the output bandwidth is aligned with the contractual engagements

What you'll be doing

Your key skills:

Strong sense of service and Client Satisfaction Soft skills and ability to interact with different client profiles Transversal management skills, Technical skills around network and security domain Analytic mindset and fact-based thought process Ability to adapt in a young dynamic and international environment Excellent communication skills both written and oral Synthetic mind and ability to bring clarity and simplicity in complex situations Team player, positive mind set and a strong envy to make things move forward English written and spoken mandatory

What would make you a good fit for this role?

Join our growing global team and accelerate your career with us. Apply today.

Diversity

We are an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.