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Contenu de l'offre Assistant Product Manager chez MP Biomedicals
Assistant Product ManagerAssistant Product Manager and Technical Support Manager
JOB DESCRIPTION :
Contract: Fixed-term contract to replace maternity leave of at least 6 months
Located in Illkirch-Graffenstaden. (67). France.
Position to be filled: August 2023
Travel area: France - 2 to 3 days over the duration of the contract
This position reports to the Product Manager LS & Tech Sup Director
THE MAIN MISSIONS OF THE POSITION ARE AS FOLLOWS:
The Assistant Product Manager and Technical Support Manager is responsible for assisting the LS Product Manager and Technical Support Manager. He/she is part of the Marketing and Technical Support department. He/she works closely with sales and customer service.
THE MAIN TASKS OF THE POSITION ARE :
Without being limited to :
Follow up on instrument requests for demonstrations, trade shows and instrument repairs.
Break down technical requests for Life Sciences products received from customers, distributors and sales staff in Zoho, our ticket management system.
Answer first and second-level technical questions and forward specific requests to product managers.
Record customer complaints related to Life Sciences products. Assist the Product Manager in following up these complaints.
Update the ERP and the database on European prices, customs codes, availability, etc.
Tender survey and help prepare response files.
Potentially participate in trade shows and exhibitions.
PROFILE:
Higher education, minimum Bachelor's or Master's degree in Biochemistry or Biology with 1 to 2 years experience preferred - You preferably already have experience in Technical Support. You are experienced work with the Pack Office and already worked with ERPs.
English is essential for this position. German would be a plus.
Applications from people with disabilities are welcome and will be considered on the same basis as other candidates.
Please send your applications in advance to the following email address :
recrutement-france@mpbio.com
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