Product Manager, Contact Center – Saas (Paris or Remote)

Contenu de l'offre Product Manager, Contact Center – Saas (Paris or Remote) chez RingCentral

Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Responsibilities:

Become a subject matter expert of our digital omni-channel contact center solution, help develop and execute product roadmap in this area

Understand and prioritize customer needs

Define detailed technical requirements and user experience for features and products

Collaborate cross-functionally with product, design and development teams on feature definition and development

Define product success metrics and track success of features and products

Prepare product presentations for internal and external audiences, assist with product documentation, training materials, and other product collateral.

Requirements:

3 - 5 years of product management or related experience.

Excellent communication skills, verbal and written

Prior experience with contact center products a plus

Experience understanding business problems and translating them to product requirements

A strong track record of taking products to market and managing the product life cycle

Sufficient technical prowess to talk to engineers about architecture and product decisions (technical background/education not a requirement)

Strong problem solving skills, ability to make complex data simple to understand through proper UI, UX, visual representation, aggregations, etc.

Experience working with teams in multiple locations/timezones a plus

Ability to multi-task and thrive in a fast-paced, entrepreneurial environment

Self-starter, positive, team-focused attitude

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

An attractive salary package

Benefits – effective day one

RSU’s (Restricted Stock Units), equity accumulation

Opportunities to accompany a high growth organization

A laptop, a 2nd screen, a trackpad and bluetooth keyboard, the whole lot!

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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