Product Manager - Digital Channel & eCommerce

Contenu de l'offre Product Manager - Digital Channel & eCommerce chez The Boston Consulting Group

Product Manager - Digital Channel & eCommerce

WHAT YOU'LL DO

Now more than ever, customers are living, playing, working, shopping, and buying online. BCG brings together marketing and sales strategy, design and architecture, data and personalization, and execution to deliver excellence—and value—in eCommerce. To learn more about our eCommerce at BCG, please visit our topic webpage.
We are seeking a strong candidate to work closely with the Global Leadership Team for BCG’s Customer Experience & eCommerce business and the leadership of the Marketing, Sales and Pricing Practice, as the Product Manager for eCommerce.
As a Product Manager, you will be in charge to lead and coordinate the different Product Management activities, to support the development of our business, in particular including:
Product Strategy and Plan. Drive yearly planning exercise around our BCG offer, articulating the needs / pain points from our clients, how they evolve and how our Product respond to these needs and how we differentiate from competitors. You will be supporting the development of a clear architecture for the eCommerce Offer, articulation around Key programs, and connection with other BCG offers.
Strategic topic management, analysis and reporting. With support of the Practice and Finances team, put in place relevant KPIs and help track business progress. Also lead preparation for regular Leadership Team and commercial team cadre calls.
Product Governance. Support the leadership team in setting up and orchestrating the right governance, prepare and animate the regular meetings / calls associated to it.
Prioritization and Backlog Management. Help teams align on priorities, based on the plan and manage the backlog of activities to support the development of our offer; as well as communication, marketing and Go To Market (GTM) activities (internally and externally)
Product Development. In collaboration with experts and knowledge teams, contribute where relevant to the development and dissemination of the eCommerce offer. For example, this can include IP development, data and benchmarking products, content capture & management, etc.)
Management and support to the eCommerce go-to-market per sector. In collaboration with different BCG sector teams, align on Sector priorities and specific GTM plans (incl. customized content needed, specific campaigns, and priority clients)
Product Marketing and Communication. Together with the leadership team and marketing teams, develop product narrative, as well as communication plan and contribute to its execution
Sales and Execution Support: contribute to relevant plans to build necessary capabilities internally (or externally) to best support the offer execution; support training and enablement of our teams.

As part of the Product Management BCG community, you will work closely with your topic teams, but also with your Product Management colleagues and contribute to the testing / refining and exchange of best practices across the community.

YOU'RE GOOD AT

Successful candidates will feel comfortable operating in a "start-up mode" within BCG and with multiple players, have strong project management skills, the aptitude to see and hold the big picture, yet also manage the details. Comfort with ambiguity, evolving priorities and eagerness to lean in to support team/projects when needed, are also pre-requisites.
In particular, successful candidates will show the following abilities:
Orchestrate complex agendas, align senior leadership, prioritizing activities and working with others to get things done (in a distributed organization)
Manage and execute projects efficiently; provide hands-on support to multiple activities, often requiring strong consulting skills (slides writing, effective communication, some analytics, …)
Collaborate and communicate with various teams and individuals, with different level of seniority in different geographies and with different background; be able to communicate with senior leaders and be a connection point for the community

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Education and Experience:
Bachelor’s Degree Required; Advanced Degree Preferred
8+ years industry experience or 6+ years consulting experience
Experience as a project leader/senior consultant or professional in the area of eCommerce, Customer Experience, Digital, or in Transformation of large corporations, or within a startup preferred
Previous experience in BCG is a plus, ideally in a Project Leader, Consultant, Senior KT or BST manager roles
Highly knowledgeable and analytic
High motivation and interest for eCommerce topic is a must

Other Skills:
Excellent command of the English language
Strong work ethic, service-mentality, autonomous and self-starter
Ability to multi-task, prioritize, operate effectively in a matrix organization and a fast-paced environment, proactively manage expectations
Strong written and verbal communication
Strong problem solving and analytical skills
Ability to influence senior members of BCG, credibility, strong interpersonal skills
Collaborative team player, ability to maintain discretion when needed

YOU'LL WORK WITH

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Job Summary

Job number: 16951BR
Date posted : 2022-08-23
Profession: Business Operations
Employment type: Full time