Lab IT Specialist

Contenu de l'offre Lab IT Specialist chez Allegis Group

Description du poste
The Lab Computing Remediation Analyst will be working as a part of a global project for Windows 10 migration at customer site. The onsite team is responsible for collecting inventory data and remediating the software for OneSource Enterprise compatibility.

Key Responsibilities – “Job duties include but are not limited to the following responsibilities”

• Collect inventory with the clients' USB tool
• Maintain documentation for support of the team e.g. SOP’s (standard operating procedures)
• Upload the collected data to the inventory Portal and remediate software for OneSource Enterprise compatibility
• Report progress and updates regularly to the Program Manager
• Assist the global teams in best practices as requested
• Escort external vendors on and off customer site

Education and Experience Requirements

• Bachelor’s degree in Computer Science or related field or equivalent experience
• Successful professional experience in Deskside support
• Understanding of documentation, customer service, computer software, user account administration and experience in Windows 10 migrations

• Strong Technical and Interpersonal skills with excellent organizational and documentation skills
• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code, preferred

• Detail oriented and able to follow and create written documentation for task execution
• Customer service & teamwork orientated with adaptability and Initiative
• Ability to multitask and support various groups of users
• Fluent in French, required, professional English, preferred