IT Operations Support Specialist

Contenu de l'offre IT Operations Support Specialist chez Euroclear

IT Operations Support Specialist

Please note that this role is a permanent position.

Division: GTS (Group Technology Services)

The role provides first level support of the production and pre-production environments.

It involves monitoring systems on multiple platforms such as mainframe, Windows, Tandem, UNIX and LAN. You are involved in providing operational support for the organization's information systems and peripheral equipment and perform recovery procedures, scheduling and backups, and monitors batch processes.

Role and Responsibilities:

Operates and monitors computer equipment and business applications.
Corrects operating and business incidents in line with the SLA and priorities.
Observes operating processes in progress and reports any deviation from standards.
Detects the nature of operating incidents or failures.
Solves operating and business incidents within well-defined procedures and using standardized tools and escalates to second level support when it is needed.
Adjusts production timing when required and in collaboration with the Businesses of the different entities.
Makes console adjustments where possible.
Maintains operating records, such as performance and production reports.
Has a broad technical knowledge of computer equipment and network.
Has a broad knowledge of the business components, their priorities and interactions between them.

Required Qualifications:

Minimum a bachelor’s degree. No previous experience in IT is mandatory.
Interest to acquire a broad IT knowledge including mainframe, windows, Unix, tandem and network. The necessary hands-on training will be provided.
Understand ITIL framework (incident management) is a plus.
Complexity & problem solving: Takes ownership for listening and understanding basic customer problems and asking relevant questions for a problem resolution.
Decision making: Relies on existing processes and policies,
Strategic approach and impact: Focus on execution in their domain, according to defined processes and methods.
Autonomy and leadership: Within controlled circumstances independently organises and plans activities. Sequence of activities is planned by the job and priorities for own work is set by the job. Makes objective analysis of requests, identifies issues and validates requirements.
Strong analytical and problem-solving skills.
High curiosity level and fast learner.
Very good organizational skills.
Ability to work independently and as a real team player.
Strong verbal and written communication skills.

You will work in the Master Control Room team and as an operator you will work in three 8 hours shifts, including some weekends. The work location will be more or less 75% remote and 25% in the office. The address of the office: Place du Luxembourg, 1420 Braine-l'Alleud.

What we are proud to offer:

Competitive salary with shift work rewarded accordingly.
Great team atmosphere.
An enthusiastic and enriched environment with colleagues of more than 80 nationalities.
A learning and development environment with an emphasis on knowledge sharing and training.
Hybrid way of work.
Being part of Euroclear means being part of a vibrant, renowned international organisation. We live our values and put people at the centre of everything we do.

Please note that this role is a permanent position.

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
Practice your talents in a highly professional international environment. 
Join a learning and development environment with an emphasis on knowledge sharing and training.
Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.
Posting Date: 2023-06-01