CRM Data Analyst (F/M/D)

Contenu de l'offre CRM Data Analyst (F/M/D) chez Vestiaire Collective

CRM Data Analyst (F/M/D)

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York. 

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp. 

CRM Data Analyst (F/M/D)

Permanent contract, full-time position, based in Paris

About the role

The CRM (Customer Relationship Management) team's main objective is to drive DAU (Daily ActiveUsers) and user engagement on all Vestiaire Collective platforms (Web, Android, iOS), through all available communication channels (email, push notification, SMS, in app messages, notification center).

We are also a true enabler to help all business owners of the company to reach their goals : user satisfaction (NPS), overall product consistency, commercial performance thanks to global or local animation.

You will be working in a very inspiring international environment, providing value to and getting feedback from all regions (Europe, America, Asia).

The CRM team is built around 3 main pillars: CRM Business (User journey, product features and transactional streams), CRM Data (Performance dashboards, users insights and segmentation) and CRM Tool.

We are looking for our new talent to be part of the CRM Data : a result-driven Data analyst, who will inspire and monitor the CRM experience strategy at Vestiaire Collective. 

You report directly to the CRM Data manager.

What you’ll be doing

Insights / Measures

Set up and maintain reporting for CRM Project Manager and Regions to track campaign performance, audience performance
Partner with Analytics Engineering to build relevant tables to run analysis and reporting
Design and run A/B tests to measure incremental performance of CRM campaigns
Partner with CRM Project Manager to run exploratory analysis to identify and size business opportunities
Run root cause analysis to understand performance of CRM campaigns

Data Operations

During commercial highlights, run campaigns along with CRM Project manager
Partner with CRM Project Manager to setup/ modify personalized campaigns

Data self service and accessibility

Train people about CRM data
Define CRM Data Roadmap (incl. data automation and monitoring automation)

Who you are

Have done a Master’s degree in Economics, Business or Engineering.

Mandatory expected skillsStrong SQL skillsEnglish: good level (written & spoken)


If you have one of these extra assets, it’s even better :) You have already worked in data, operations or product positions in tech startups or consulting firms (strategy consulting, audit, digital marketing etc.).Dashboarding skills (Tableau / Power BI / Qlik view / …)Data pipeline / PythonExperience in data modelingProject management

Mindset we’re searching forCurious and eager to learn how to implement the best solutions.You’re proactive, rigorous, pay attention to details & ensure data accuracyExcellent relational skills (many interlocutors to deal with)You have a strong “get things done” mindset.You can give recommendations based on structured reasoning, you are a fast learner and integrate feedback quickly.  

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career defining work in a fast growing French-born scale up
Hybrid work schedule
The possibility to work as part of a global diverse team with more than 50 nationalities
2 days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer