Events and Guests service internship luxury hotel in Lanzarote Stage

Description de la société :

Nous sommes une agence de placement qui propose des stages aux étudiants dans nos entreprises partenaires situées en Europe et en Amérique Latine. Nous mettons en relation les étudiant européens avec des entreprises qui recherchent des stagiaires. Nos stages sont à 90% rémunérés ou sinon ils sont logés et nourri.

Description du poste :

As polyvalent intern in the hotel you will participate in several aspects: from business/sales tasks to events organisation and Public relations and Front Office departments. If you plan to start an Hotel manager career, this internship is a good option to discover this industry.

Connaissances appreciées :

First Skype interview with PIC Management and presentation of vacancies. Confirm the vacancy with your school (internship agreement) and activate your application.
Fee charged only once the internship is secured with the host company you previously chose. 385 euros for a 3 months internship, 15 euros/additional week.

Qualités et compétences:

You are studying tourism, hospitality or languages
Fluent in English and Spanish. You enjoy the customer relationship and you are positive attitude.
Available for a 3 to 6 months internship with internship agreement (Erasmus or University) from September 2019.

Profil recherché :

Commercial Department and events
Organization of corporate events management for Meetings or the individual (weddings, celebrations ...) /Sending quotes, contracts, invoices ... / Reception calls
Administrative tasks: billing, archives, internal documentation /Visits with internal clients (companies and individuals) /Marketing and Advertising. Pack office or notions of advertising programs / Action Plans Commercial / Welcome
customers at restaurant in lunch time.
Coordination with other departments / Contact Customer /Management of suggestions and complaints

Front Office:
Greet and inform customers on living conditions: rates, benefits
Make reservations, record arrivals and departures / Resolution of complaints
Maintain information materials available to customers /Propose and / or sale of tourist services
Reply to mail, fax, phone / Check or have control rooms (minibar drinks consumed in the "Equipment Loan") / Ensure billing of travel, meals / Accept the bills, payments control deferred
Establish rates / Sales trips

Guests Service:
Mailing to members
Host of customers in restaurants
Tracking and resolution of complaints
Call centers
Sales trips
Welcome and farewell of customers