Customer Success Manager - VIP Accounts DACH

Contenu de l'offre Customer Success Manager - VIP Accounts DACH chez Aircall

Customer Success Manager - VIP Accounts DACH



Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
This role is hybrid from Paris or Berlin but not full remote.

What you will do :

Take care of your own client portfolio which will be made up of VIP DACH customers
Uncover sales opportunities to help grow your accounts whilst also reducing potential risks of contraction/churn
Gather customer product feedback to help shape and define the product roadmap
Help your client’s to optimise their set up with Aircall & other tools (don’t worry, we will get you up to speed on this!)

What we are looking for :

You have experience in managing accounts in a similar environment as a CSM or previous sales (BDR/SDR) experience
Fluency in German and English are a must
Excellent verbal and written communication skills
Delivering proactive and dedicated customer service
Comfortable managing multiple tasks in a dynamic and fast paced environment with ease
Any Dutch speaking candidates would win some brownie points
Bachelor's or Master's degree (nice to have but not required)
These guidelines are not hard and fast rules, please contact us even if some skills are missing!



Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
ð Key moment to join Aircall in terms of growth and opportunities
ð‍️ Our people matter, work-life balance is important at Aircall
ð Fast-learning environment, entrepreneurial and strong team spirit
ð 45+ Nationalities: cosmopolite & multi-cultural mindset
ð¶ Competitive salary package & benefits
DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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Paris /
Customer Experience – 12004 - Success /
Full Time
/ Hybrid