Support Operations & Strategy, Project Manager

Contenu de l'offre Support Operations & Strategy, Project Manager chez Aircall

Support Operations & Strategy, Project Manager



Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
We are looking for a talented Senior Project Manager to join our global Support Operations & Strategy team. Our team works cross functionally on a wide range of strategic & tactical projects to ensure that the Customer Operations organization delivers amazing experiences to Aircall users and continues to improve our offerings and capabilities as Aircall rapidly grows. 
This position is hybrid to be based in our Paris or Madrid offices.

Your mission at Aircall :

Drive strategic and tactical cross functional projects end-to-end, ensuring successful planning, coordination, governance, execution and delivery 
Identify opportunities, risks and dependencies and proactively address challenges to keep projects on track
Collaborate with internal key stakeholders across multiple functions and geographies to ensure projects’ outcomes
Streamline and automate processes and align them with systems to improve efficiency and drive performance
Assist leadership to drive results and operational excellence across the Customer Operations team
Grow knowledge and expertise within the team, contribute to the improvement of project management and enablement methodologies
Define and own incentives, KPIs and targets to improve performance, efficiency and customer satisfaction 

Your profile :

You have 6+ years of experience in consultancy or revenue/business operations function ideally in a Tech/Saas environment
You have a strong experience in project management, with a track record of projects successfully delivered and an ability to manage multiple timelines, commitments and shifting priorities 
You have a results-driven mindset and strong analytical skills
You demonstrate a genuine interest in customer-centricity topics
You thrive in a fast-growing environment and have the ability to effectively contribute to complex and transversal projects
You are proactive, organized, focused and can ruthlessly prioritize with a strong sense of accountability and ownership
You are fluent in English and have excellent written and verbal communication skills



Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
ð Key moment to join Aircall in terms of growth and opportunities
ð‍️ Our people matter, work-life balance is important at Aircall
ð Fast-learning environment, entrepreneurial and strong team spirit
ð 45+ Nationalities: cosmopolite & multi-cultural mindset
ð¶ Competitive salary package & benefits
DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.


Paris /
Customer Experience – 14003 - Support Ops /
Full Time
/ Hybrid