Customer service and excise manager h/f

Contenu de l'offre Customer service and excise manager h/f chez Bacardi

Le poste

The Customer Service and Excise Manager is on the Front Line and is a strong partner to customers and sales.   You will be passionate about the customer & take pride in delivering the Perfect Order; ensuring that the customer experience is positive.

 

This role is responsible for managing the Customer Service team of finished goods & POSM, and is responsible for service to our customers including being the overall “On Time In Full” service KPI owner as well as reflecting the customer view back into the business. Co-ordinate the activities, processes and people of Customer Service. This role will support, engage and mentor the country customer service representatives in order to ensure continuous improvement on the KPIs related to general service, order processing and resolution/prevention of customers requirements.

 

This role is also focusing on developing and managing strategic and tactical relationships with key customers and their respective key account managers in order to help deliver the long term customer engagement plan.This role is the management role/contact for all channels / customers / team within the country and is accountable for setting an outstanding customer service performance.

In this role you will likely often find yourself in your office, but can expect to travel to visit key Customers.

 

Develop, or support development, the Bacardi Customer Service strategy for the country and work with Regional leaders to implement a world-class execution system while continuing to drive continuous improvement throughout Bacardi operating businesses.

 

This role will also manage the Excise of the country, by performing excise monthly reconciliation, ensure the correct set up of excise (customers and products) and be the point of contact internally and externally (with local customs, 3PL, French Spirits Federation, New Regulations).

Le profil recherché

You will have strong experience in supply chain in a business environment (FMCG environment), working within Customer Services, Logistics, Sales or Accounts Receivable, with a strong SAP ERP Experience. You will be well versed in working with, and under, strict rules and regulations ie Customs and Excise. Demonstrated use of analytical, collaborative problem solving and demonstrate a clear customer focus from past positions.

 

FUNCTIONAL EXCELLENCE

 Customer Focus

 Ability to understand the Customer needs as well as interact in a proactive, friendly & professional manner

 Ability to communicate effectively at all levels

 Ability to work in a dynamic, flexible environment where priorities are constantly changing

 Microsoft office & SAP ERP Knowledge

 Ability to work well in a team environment

 Good at problem solving; with good analytical & maths skills

 Strong oral & written communication skills / Proactive Communication: Structures and presents technical data in a clear and logical format.

 Fluent in English and French

 Strong team management & relationship-building skills

 Good analytical and reasoning abilities

 Maintains and updates technical and functional knowledge

 Good understanding of the Supply Chain function (S&OP, Logistics, etc)

 

L'entreprise

WHO ARE WE?

 

Bacardi is a family, a company and a brand

 

A family owned company full of passionate employees and iconic brands, shaped by our rich history of spirited entrepreneurship.

Bacardi Limited has been built on the enduring legacy of a family. Ours is a vibrant, family-owned spirits company, nurtured by seven generations of the Bacardí family. Bacardi was founded in 1862 in Santiago de Cuba, when Don Facundo Bacardí Massó revolutionized the spirits industry by creating the world’s first light-bodied rum.

 

Since then, our Company has grown to encompass an impressive portfolio of more than 200 brands and labels. These include BACARDÍ rum, the world’s best-selling and most-awarded rum, as well as the most awarded spirit in the world; GREY GOOSE vodka, the world’s leading super-premium vodka; DEWAR’S Blended Scotch whisky, the top-selling blended Scotch whisky in the United States; BOMBAY SAPPHIRE gin, the top-valued and fastest-growing premium gin in the world; MARTINI vermouth and sparkling wines, the world’s leading vermouth and the world's favorite Italian sparkling wines; CAZADORES 100% blue agave tequila, one of the most popular premium tequilas in Mexico and the United States; ERISTOFF vodka, one of the fastest-growing vodka brands in the world; and other leading and emerging brands.

 

Bacardi is the men and women of the extended Bacardi family of professionals. We are focused on building upon our successes by recruiting the best and brightest talent in order to have a well-balanced employee population that reflects our diverse society, customers and consumers. Leveraging these employees’ different perspectives and experiences will drive the growth of our business. Around the globe we employ nearly 6,000 people who are the guardians of a tradition of excellence dating back more than 150 years. Our products are sold in more than 150 markets worldwide by our own companies and third-party distributors, and we operate 27 production facilities – for bottling, distilling and manufacturing – in 16 countries.

Bacardi Limited refers to the Bacardi group of companies, including Bacardi International Limited. It is headquartered in Hamilton, Bermuda.

 

For additional information, please visit:

www.BacardiLimited.com/careers/