As part of the Chanel One program, GDS (Global Digital Services) is willing to reinforce the management of Production and Run activities.
The Production Service Manager oversees 3 teams (40 persons):
YOUR MISSIONS:
• Monitor the activity of all teams
• Define and follow KPI (number of issues, platform availability, …)
• Reporting and communication to the top management and stakeholders
• Provide visibility
• Service performance control and report
• Service improvement recommendations
• Participate to the Steering committees
• Define and improve processes for incident management
• Manage the resolution of major incidents
• Identify the main points of failures, the main root causes of incidents, and manage their long-term resolution
• Ensure the evolution of documentation
• Coordinate external teams and service providers
• Manage prioritization according to emergencies/needs
• Ensure the consistency of the production changes and the proper coordination of scheduled interventions
• Ensure the respect of the production "Freeze" and examine the requests for exemptions
• Prepare and participate to the incident review meetings, propose and follow-up action plans for continuous improvement on incident response
• Follow-up overall problem resolution, at process and content levels
• Participate to RUN discussions during the scoping of the projects
YOUR PROFILE:
• Strong experience in digital, web solutions and eCommerce domain
• Strong experience in Production management
• Ability to simplify complex problems and communicate them in plain language
• Ability to work in a distributed environment with onshore and offshore teams
• Good communication skills (verbal & written)
• Problem-solving and troubleshooting skills
• Autonomy & Proactivity
• Eager to continuously improve and optimize
• French written and spoken
• Good level of English written and spoken
Based in Neuilly-sur-Seine.
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