IT SERVICE MANAGER
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for an IT Service Manager based in Paris.
The role:
Within the ICM, the IT service manager is responsible for making sure that IT services are being seamlessly delivered to the clients of the global organization, with a view of productivity, cost control and compliance with SLAs.
He/She will represent ICM community in front of global application teams, capture the application evolution impacting services, prioritize and coordinate the activities regarding IT production.
Operational guarantor of the proper functioning of the information system, you know how to manage priorities and can manage the daily challenges of IT support, in an international and multicultural environment, while respecting commitments and delivery of your team's projects.
He/She will lead local service desk, interact with the suppliers and key IT interlocutors of the Group to define and promote the strategy and good support practices.
He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
What you’ll do:
Mission 1:
Service Desk Management
Mission 2:
Interface between Infrastructures team, Skills Center & Subsidiaries& third parties Team to capture and coordinate all requests impacting the production from all Clarins different place.
Mission 3:
The service delivery management is responsible for the effective oversight and management of IT production services related to global applications
You are:
You have:
We have:
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
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