FT Brand Ambassador

Contenu de l'offre FT Brand Ambassador chez Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

External Job Description Required.

Objectif principal:

Le conseiller de vente Coach contribue à la réalisation des objectifs de vente de la boutique ainsi qu'à la productivité et à la qualité de service grâce aux techniques de vente et à la formation Coach.

Le conseiller de vente représente Coach auprès des clients, agit comme un ambassadeur de la marque et s'assure que les besoins des clients soient satisfaits et dépassés.

Passionné et véritable ambassadeur de la marque, vos missions sont les suivantes :

Véhiculer les valeurs Coach Appliquer le Customer Service Coach Participer à la vie du magasin et au travail d'équipe Atteindre les objectifs de vente fixes Etre en mesure de comprendre, expliquer et transmettre l'histoire de la marque ainsi que la technicité de nos produits à notre clientele Maintenir une dynamique et une proactivité sur la surface de vente Capacité à travailler avec plusieurs clients simultanément Anticiper constamment et répondre aux besoins des clients

Profil Recherché :

Excellente maîtrise de l'anglais Maitrise d'une deuxieme langue (type mandarin) Expérience significative dans l'environnement du Retail (une expérience dans le monde du luxe est appréciable) Capacité à communiquer efficacement avec les clients et le personnel de la boutique Rigueur, dynamisme, sens du relationnel

Objectif principal:

Le conseiller de vente Coach contribue à la réalisation des objectifs de vente de la boutique ainsi qu'à la productivité et à la qualité de service grâce aux techniques de vente et à la formation Coach.

Le conseiller de vente représente Coach auprès des clients, agit comme un ambassadeur de la marque et s'assure que les besoins des clients soient satisfaits et dépassés.

Passionné et véritable ambassadeur de la marque, vos missions sont les suivantes :

Véhiculer les valeurs Coach Appliquer le Customer Service Coach Participer à la vie du magasin et au travail d'équipe Atteindre les objectifs de vente fixes Etre en mesure de comprendre, expliquer et transmettre l'histoire de la marque ainsi que la technicité de nos produits à notre clientele Maintenir une dynamique et une proactivité sur la surface de vente Capacité à travailler avec plusieurs clients simultanément Anticiper constamment et répondre aux besoins des clients

Profil Recherché :

Excellente maîtrise de l'anglais Maitrise d'une deuxieme langue (type mandarin) Expérience significative dans l'environnement du Retail (une expérience dans le monde du luxe est appréciable) Capacité à communiquer efficacement avec les clients et le personnel de la boutique Rigueur, dynamisme, sens du relationnel

Our Competencies for All Employees

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.