Field Service Manager

Contenu de l'offre Field Service Manager chez Diebold Nixdorf

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Position Overview
Responsible for managing a dedicated geographical defined service district. Ensure overall management of support and maintenance service provision, financial planning and control, customer satisfaction and employee engagement. Responsible for controlling costs as well as providing continuous cost improvements. Ensure that all support and maintenance services within service district are set up and delivered to the required performance standard and contractual obligations. You are responsible for
• Continuously analyze if available resources and skills are sufficient to meet daily business requirements and initiate necessary actions. This includes plan available resources into a solid shift plan.
Optimally plan and use resources, and ensure fulfillment of assigned tasks in area of responsibility taking into account costs, quality and deadlines. Find solutions for discrepancies within available capacity (e.g. temporarily headcount for specific projects or borrow resources from other districts). Define and schedule all trainings and audits for Field Service Technicians and manage certifications. Review requests and decide on solutions coming from Senior Field Services Technicians and Dispatchers. Act on debriefing review performed by Dispatchers and secure its quality. Drive and coordinate solutions and management support from all involved delivery units. If not successful, escalate to Service Operation Manager. Continuously monitor contract SLA and prevent violations in service district in cooperation with Area Managers. Review third party performance within assigned service district and provide feedback to Supplier Manager. Conduct formal performance reviews with all direct reports. Set clear personnel improvement targets for all assigned employees and frequently follow-up on implementation. Support Sales Team in communication to customers regarding field service operations within service district (e.g. escalation, RfP explanations) Proactively inform Service Operations Manager about potential problems and offer improvement suggestion if possible. Frequently use the corporate knowledge base to find solutions and provide input for it. Review usage of corporate base for all assigned employees. Continuously address saving potential and drive for cost reductions. Plan and Manage budget with tight cost control and benchmark delivery costs within assigned region. Provide leadership to all assigned employees and communicate corporate and local targets and frameworks providing clear direction to all employees.

Required Qualifications
• IT related bachelor/master degree or master in business administration with technical background.
Minimum of 5 years’ experience in field service management. Good knowledge of service respective industry. Financial understanding Knowledge in writing reports and business correspondence. Product, Customer and Process knowledge preferred. Proven track record on successful employee responsibility and leadership. Fluent local language written and spoken in professional manner Excellent English skills (written and spoken). PC literacy including MS Office. ITIL Foundation Certificate.
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Areas of InterestCustomer Service Experience LevelManagement CountryFrance Primary LocationFR-Metz Remote - Work from HomeNo