Customer Service Manager H/F

Contenu de l'offre Customer Service Manager H/F chez DuPont

Dangé-Saint-Romain (86) DuPont has a rich history of scientific
discovery that has enabled countless innovations and today, we're looking for
more people, in more places, to collaborate with us to make life the best that
it can be.

We are looking for our new Customer
Service Manager for our Customer Service Center in Dangé-Saint-Romain (86) in
France. This CS team is made of 20 motivated and engaged Customer Service
Representatives. If you are Customer oriented and ready to create new and better
ways for the organization to be successful, if you contribute to the Talent
development of your CSRs and communicate effectively, if you are results driven
and actions oriented, this position is done for you.

You will be responsible for ensuring that
customers are satisfied at all times. Duties include supervising and managing a
dynamic and diverse customer service team, training staff members to provide
the highest standards of customer service and ensuring that all company
policies are followed. Additional tasks comprise of handling customer inquiries
and resolving customer problems. Collaboration and communication are key
success factors. You will report to the Regional Customer Service Director EMEA
based in Dangé-Saint-Romain site as well.

Qualifications

Bachelor or Master degree in Business Management or equivalent

Business English and French spoken

Min. 5+ years of customer service knowledge, 3-5 years managerial experience

Ability to travel 10% of the time

Very good knowledge of Microsoft Office Package (Word, Excel, PowerPoint)

SAP ERP knowledge is a plus

SFDC knowledge is a plus

Excellent verbal and written communication skills

Good listener

The ability to maintain calm under pressure

A thorough knowledge of the product or service the company they work for is offering

Efficiency and organizational skills

Data analysis/interpretation and reports

People management experience

International Trade knowledge

Knowledge of delivery and payment terms; financial basics

build bridges between organizations

challenge the status quo

challenge existing work processes to continuously improve the order handling process

Job

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Customer Service

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Primary Location

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EMEA-France-Nouvelle-Aquitaine-Dangé Saint Romain

Organization

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Nutrition & Biosciences

Education Level

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Master's Degree (±18 years)

Schedule

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Full-time

Employee Status

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Regular

Job Type

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Experienced