Senior Customer Success Manager - Global Accounts

Contenu de l'offre Senior Customer Success Manager - Global Accounts chez Integral Ad Science

Senior Customer Success Manager - Global Accounts

Job Description:

The Senior Customer Success Manager, Global Accounts will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. The Sr. CSM will partner with Sales and Customer Success to successfully activate new revenue while retaining and growing the existing client portfolio. They will also be responsible for increasing the clients’ adoption of IAS technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives.

This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decisions on their Digital Media planning and spending. To succeed in this role, you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations.

This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships. We offer our Customer Success teams an international work environment, continuous training opportunities, a flexible remote working policy and attractive remuneration, both fixed and variable.

Responsibilities:

Account Management

Develop and maintain the multi-year strategic client relationship for Global accounts to meet and exceed customer objectives and IAS revenue goals.
Act as the lead point of contact for both external and internal stakeholders, in all matters specific to assigned client portfolio
Ensure successful activation, upselling and retention of our solutions according to client needs and objectives and align account strategy across the globe
Work closely with Sales and Customer Success across multiple regions ensuring that the activation of IAS products is carried out in sync with the overall account guidelines and in accordance with client’s specifications
Lead strategic client business meetings, webinars, training sessions and provide Industry trends and analysis
Act as the Client champion for product feedback and manage issues escalations
Negotiate and activate contract renewals

Value Realisation

Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance
Attain a thorough understanding of assigned client’s goals, industry trends and best practices
Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending
Collaborate with other internal departments on joint processes towards increased customer satisfaction

Commercials

Forecast and track key account metrics and revenue
Own adoption and renewal of IAS services
Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment
Identify at risk opportunities and work with internal and external stakeholders to build solutions
Proven experience in a client-facing role within an Agency, Brand, Publisher or Saas company for international acconts
Fluent French and English essential, will consider candidates with business level French language skills
A service-oriented ethos with a strong strategic commercial mind-set and a keen
understanding of AdTech, SaaS or MarTech.
Experience managing, consulting and negotiating with DAX 30 corporations with an excellent track record retaining and growing portfolio.
Strong analytical skills, with the ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
Exceptional organisational skills, with a proven track record of successfully managing projects to completion
Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
Microsoft Office proficient. Experience using SFDC, Gainsight or ToTango will be advantageous

About Integral Ad Science

Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.

Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com or email us at careers@integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit  and 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

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Summary

Location: Paris

Type: Full time