Field Service Manager France & North Africa

Contenu de l'offre Field Service Manager France & North Africa chez Marel

To support our growth, we are seeking a results-oriented and customer focused Field Service Manager to lead and develop a team of field service engineers and support staff so that it is fully capable of fulfilling customer demand for field service activities in France and North-African countries.

Why work for us?

Join a global leader in the field Genuine career growth opportunities Competitive salary and benefits package International company with opportunities for travel Surround yourself with experts

What you’ll be doing

Manage 2 team leads directly, and indirectly a team of approximate 30 Field Service Engineers and a scheduler Analyze information to determine needs for successfully planned installations, services, or repairs and continuously manage an overview of the possible gaps Responsible for Health & Safety worker training, for site and working on Marel machinery Mentor employees about work-related issues and assist employees to support job-skill gaps and ensure employee job satisfaction Occasionally accompany the Field Service Engineers on customer site Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees Monitor tools and test equipment, Parts inventories, and the condition and maintenance of company car and other property assigned, to ensure optimum availability and professional appearance in front of the customer Ensures that all Installations, Planned maintenance, Repairs, Emergency Support and special projects executed by the service teams, are delivered on time and within budget and reporting is done on time and as designed

What we’re looking for

Leadership, management and motivation of people, gaining commitment from both internal and external colleagues Solid knowledge of or ability to quickly familiarize oneself with the company’s installed base in the region and relevant technology Knowledge of products and processes in similar technologies/industries to the company Knowledge of principles and processes for providing high quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Technical College Degree in Mechanical or Electrical Engineering or matching work experience Industry professional in Technical Service Management supporting capital goods ideally in the food industry preferable Ability and willingness to travel throughout the region as required

Application process

If you have any questions about the role or the application process, do not hesitate to reach out to Boudewijn Timmers (recruiter) on +31 6 4343 4146. If you are interested, then please click apply and include your resume.