Customer Service Manager

Contenu de l'offre Customer Service Manager chez Nobel Biocare

The Customer Service Manager has the responsibility to lead the customer service team in her/his country. His/her goals are to ensure that Nobel Biocare is reliable, professional and responsive partner for all customers. To improve efficiency, effectiveness, commitment and motivation within the local customer service team. He/she is a leader and an excellent team player and fully aligns his/her activities with the Head Customer Service EMEA, the marketing Management EMEA, and his/her peers in other EMEA countries.
The Customer Service Manager works closely with the Country Manager, the local Sales Management Team, the local Controller and the local Marketing team.

Qualifications
University degree, Master degree in Technical or Commercial
Business oriented
Operational Decision Making : Securing and comparing information from multiple sources to identify business issues.
Leadership Disposition : Demonstrating the traits, inclinations, and dispositions that characterize successful
Administrative competence
Proficient in MS Office Applications
Building Strategic Work Relaionships : Developing and using collaborative relantionships to facilitate the accomplishment of work goals
Outstanding interpersonal and communication skills
Customer Focus : Ensuring that the customer perspective is a driving force behind business decisions and activities.
Coaching and developing others (Providing feedback, instruction and development guidance to help others excel in their current or future job responsibilities)
Strong Salesforce experience
Strong coaching/teaching skills
Fluent in French and English
Customer communication skills: capability to listen to and understand the customer, to create enthusiasm, to create wishes and to respond adequately to needs and wishes of customers
Danaher Corporation Overview Danaher is a global science and technology innovator with more than 81,000 associates committed to helping our customers solve complex challenges and improve quality of life around the world. Our world class brands have unparalleled leadership positions in some of the most demanding and attractive industries and our technologies address a broad range of societal needs: Protecting the global water supply and ensuring environmental stewardship

Protecting the world's food supply and verifying pharmaceutical dosages and authenticity

Leading scientific research and advancing patient health with the highest diagnostic confidence

Improving dental outcomes and promoting access to comfortable patient care around the world

With more than 20 operating companies , Danaher’s globally diverse team of 60,000 associates is united by a common culture and operating system, the Danaher Business System .​ Our stock has outperformed the S&P 500 Index by nearly 2,000% over the last 20 years. Our record of success is due, in large part, to hard work and dedication from our associates. We are counting on you to help us deliver another 20 years of outperformance!

Organization : Nobel Biocare
Job Function : Customer Support
Primary Location : EMEA-Western Europe-France-Île-de-France-Bagnolet

Schedule : Full-time