ERP IT hosted Service Manager

Contenu de l'offre ERP IT hosted Service Manager chez NOKIA

Nozay (91) Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Our IT ERP Service Operations team wants to strengthen its team with an IT Service Manager in the Enterprise Resource Planning area. You will be accountable for the entire life cycle of IT Services including operational and financial performance. A specific focus will be on IT hosted applications.
Main areas of responsibility: Define the IT business service strategy, service design, service transition and service operation Own the entire IT service life cycle, implementation of changes and service compliance with IT architecture Create and maintain service roadmaps Proactively identify and manage the dependencies between services and service roadmaps Ensure service business continuity and service satisfaction Manage relationship, collaboration and service delivery with respective IT service provider and vendor. Responsible for the Service Level Agreement and continuous service improvement. Monitor the total service cost and responsible for the continuous service cost planning and forecast accuracy. Contribute to the investment proposals and business cases with an analysis of the service cost impact Work closely together with the IT Solution Architects to ensure End-to-End view from gathering Business requirements via Project development to the operational IT service support Monitor the service license usage and needs as well as the service capacity and needed changes Keep the Service Catalogue up to date as well as the IT service management tools Manage the service documentations and keep it accurate Build an efficient communication towards the stakeholders and within IT
Key competences: Understanding IT Platforms and IT Tool landscape of an ERP Eco-system Business Performance Reporting and Analysis Cost management with Budget / P&L management experience Knowledge on ICT Technology, trends and direction Improvement methodologies Change management Understanding of IT Process and Mode of Operations Culture of collaboration, agility, innovation and speed
Nokia is an equal opportunity employer that is commited to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.





Requirements: Bachelor in IT engineering or equivalent 3 - 5 years of experience in IT Service Management Language – English Fluent Experience in overseeing major outsourced services and managing the partnership Strong communicator with influential skills