IS IT Service Manager, Domain Corporate

Contenu de l'offre IS IT Service Manager, Domain Corporate chez Plastic Omnium

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

With 30,000 team members located in 25 countries and with a 2021 revenue of 8 billion, Plastic Omnium is world leader in intelligent exterior systems, clean energy systems and customized complex modules.

Through its offer in the exterior body panels market, Plastic Omnium provides customized multi-material solutions with high added value that increasingly integrate functions and enhance safety to reduce vehicle weight and CO2 emissions.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

    Missions

    As Business Relationship Manager:

•    Develop IS strategy linked to business strategy for Domain in charge

•    Partner with the business to identify, rationalize, and prioritize business investments in technology capabilities

•    Provide a single point of contact for IS related issues

•    Manage the portfolio of services; and ensure visibility into the delivery of solutions

As Service Manager:

•    Accountable in front of business for developing of new, high quality business capabilities on schedule and on budget, in accordance with business priorities, through the use of best practice processes and the innovative use of technology

•    Accountable for his/her team to apply the project management methodology for his/her domain

Activities

As Business Relationship Manager:

•    Incorporate business strategy into the IS strategy 

•    Establish and manage trusting relationships with the functions

•    Collaborate with business in order to develop a business process framework and work with the business to develop capability blueprints

•    Maintain and drive the development of IT portfolio and technology investment decisions 

•    Define business needs and drive the technical blueprints including feasibility analysis, prioritization and approval of new initiatives

•    Benchmark and pro-actively learn on new trends and innovation to propose business innovative proposals

•    Support initiatives through development of business cases, resource needs, high level solutions, and cost and time estimates 

•    Contribute/ Influence, with his/her team, business requirements for IT solutions that are useable/actionable by solution design and delivery orgs 

•    Evaluate/Validate enhancement request and manage prioritization process

•    Act as a liaison between business and service delivery management for all critical issues

•    Monitor delivery process together with budget owner (aggregate level)

•    Monitor and report realization of benefits (as laid out in business case) 

As Service Manager:

•    Standup the program preparation with business owner and drive program management for significant IS components 

•    For his/her domain, manage the Delivery team in charge of:

o    Develop new applications and enhance existing applications according to prioritized business project demand

o    For package solutions, lead systems integration activities to develop applications and configure packages

o    Ensure cost and labour estimates are accurately maintained throughout a project’s lifecycle, using appropriate project change request procedures as needed

o    Drive the design process including functional designs, detailed technical designs including cost, time, and resource estimates (“impact analysis”), ensuring consistent adherence to architecture standards

o    Develop high-level project plans with objectives and measurements 

o    Select, design, and control development & test environments and the tools for development

o    Execute testing using test requirements and process standards

o    Provide release management support for new applications

o    Execute the pilot, release, distribution, and installation of tested systems

o    Contribute to technology project (upgrade….)

•    Monitor the implementation of project delivery methodology and tools for his/her domain

•    Develop end-to-end factory processes to define / improve interaction between Build & Operate

    Master degree, ideally in information systems. 

    Fluent English. Knowledge of a second language is a plus 

    At least 7 years of IS in industrial environments showing similarities with the automotive sector (fast pace, action oriented ..) 

    Experience in IS for Finance domain is a must (SAP)

    Experience of operating within global companies with matrix organizations (multi-regional and multi-divisions). 

    Solid track-record of driving cultural change across an IS/IT organization promoting agility and cost-efficiency.  

    Demonstrated ability to develop, coach and motivate people by challenging them and rewarding their efforts.  

•    Excellent communication and pedagogical skills. Ability to develop effective relationships with different stakeholders, across different operating divisions, functions and geographies.  

•    Highly developed change management skills.  Ability to drive positive change through influence and convincing. 

•    Service mentality, and Continuous Improvement mindset  

•    Ability to prioritize and stay focused in a fast-paced environment 

•    Flexible, able to interact at all levels 

•    Engaged, strong ethics 

•    Analytical and architecture driven 

•    Agile, hands-on, action-oriented