Infotainment Technical Account Manager (Customer Program Manager) – Paris, France

Contenu de l'offre Infotainment Technical Account Manager (Customer Program Manager) – Paris, France chez Qualcomm

Infotainment Technical Account Manager (Customer Program Manager) – Paris, France

Company:

Qualcomm France S.A.R.L.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. Ensures that the application/solution is functioning according to specifications. May provide software development and consultation to prospective users and/or product capability assessment and validation. Assists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applications. 

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
• 3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 2+ years of experience with debugging techniques.Preferred Qualifications:
•    8+ years of Software Applications Engineering, Software Development experience, or related work experience.  
•    2+ years of experience in a customer-facing role. 
•    1+ years of work experience in a role requiring interaction with leadership. 

Principal Duties and Responsibilities:
•    Provides timely and accurate answers to complex customer inquiries.
•    Guides less experienced engineers in responding to customer inquiries.
•    Proactively identifies customer problems and recommends solutions that meet customer needs.
•    Provides customer input to design engineering team regarding modifications to Qualcomm solutions and suggests design solutions.
•    Performs root cause analyses on complex customer problems to identify underlying issue.
•    Integrates Qualcomm software to customer requirements.
•    Works with development team to customize Qualcomm software to meet customer requirements.
•    Debugs complex issues in customer software systems; works with development team to identify issues.
•    Serves as a technical expert to sales and marketing teams when discussing needs and requirements of low priority customers.
•    Drives technical conversation in design reviews, project reviews, and project meetings to monitor effectiveness of software functionality in meeting customer needs.
•    Acts as a tech lead on mid-sized to large projects and owns the outcome of the project.
•    Demonstrates advanced knowledge of debugging techniques for a specific work area (e.g., Wi-Fi, Bluetooth), and shares this knowledge with others in team.
•    Owns one or more software modules and recommends appropriate modifications and enhancements in light of customer needs.
•    Oversees the publication (e.g., writing, reviewing, editing) of product technical documentation for a given tech area.
•    Demonstrates Qualcomm products and offerings to customers and explains technical value proposition.
•    Meets with other teams (e.g., sales, product management) to determine techniques to address customer needs (e.g., pain points).

Level of Responsibility:
•    Working independently with little supervision.
•    Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
•    Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.
•    Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
•    Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.
•    Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
•    Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
•    Occasionally participates in strategic planning within own area affecting immediate operations. 

The responsibilities of this role do not include:
•    Financial accountability (e.g., does not involve budgeting responsibility).

Qualcomm is committed to hiring and supporting individuals with disabilities. Although this role has some expected physical activity, an inability to perform one or more of the listed physical requirements should not deter otherwise qualified applicants from applying. We will work with you throughout the application and onboarding process to provide reasonable accommodations. Examples of expected physical activity include: frequently transporting between offices, buildings, and campuses up to ½ mile; frequently transporting and installing equipment up to 5 lbs; performing tasks at various heights (e.g., standing or sitting); monitoring and utilizing computers and test equipment for more than 6 hours a day; and continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

Summary

Location: Paris FRA

Type: Full time