Infotainment Technical Account Manager (Customer Program Manager) - Qualcomm - Paris - France

Contenu de l'offre Infotainment Technical Account Manager (Customer Program Manager) - Qualcomm - Paris - France chez Qualcomm

Infotainment Technical Account Manager (Customer Program Manager) - Qualcomm - Paris - France

Company:

Qualcomm France S.A.R.L.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.

The TAM/CPM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered.

The TAM/CPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:

·  Solid technical knowledge of Qualcomm's Automotive products, technologies and roadmap.

·  Negotiating, establishing and managing effective technical support activities & plans towards customers

·  Tracking customer program schedules and priorities, risk management.

·  Assessing complex technical issues arising from customer product developments

·  Leading and coordinating engineering resources in resolving complex technical issues

·  Building, maintaining and leveraging a network of engineering specialists within Qualcomm

·  Organizing technical training, design reviews and engineering workshops on behalf of customers

·  Hosting conference calls and web meetings

·  Providing Technical support to business development

·  Building trusted relationship status with customers and Qualcomm internal teams

*** This role involves European and global travel up to 25%***

Skills and Experience we would love to see

Minimum Qualifications

* 5+ years Software Applications Engineering, Software Development experience, or related work experience.

* 2+ years experience with debugging techniques.

* 3+ years experience with Programming Language such as C, C++, Java, Python, etc.

Preferred Qualifications

- Technical Project or Program management within Automotive, ideally within digital cockpit, Infotainment and cluster, Display, Audio, ADAS or Automotive SOC sectors

- Understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems

- Detailed understanding of IVI and Cluster, Requirements, KPIs and Use Cases in QNX and Android environment

- Technical background in systems, software, multimedia and/or hardware

- Proven analytical and problem-solving skills

- Team player with a successful track-record of working inside diverse global organizations

- Ability to simultaneously support multiple projects and to work across functions

- Knowledge of tools like JIRA/ Polarion/ CodeBeamer etc etc

- Leadership, communication, and reporting skills

Educational Requirements

* Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

If you feel this role is of interest but is not an exact 100% match to your skills and you are a quick learner, we would still welcome your application. 

Equal Opportunities & Equal Pay

We are an Equal Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any protected classification.

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Follow this link if you want to know more about how Qualcomm is making the world more connected

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

Summary

Location: Issy Les Moulineaux FRA

Type: Full time