Customer Management Digital Partner

Contenu de l'offre Customer Management Digital Partner chez Sidel

Customer Management Digital Partner

Hierarchical standing: N-3, reporting to the CIO​

Every day people all over the world consume and use products packaged by our solutions. Solutions that are developed to the highest quality and performance standards, and with a passion for partnering with customers to empower their goals for generations to come. Our vision is clear: We shape the future of the packaging industry by providing our customers with the most sustainable solutions for product protection, availability, and desirability.

We believe in a world where packaged goods are safe, accessible, and enjoyable. We believe we have a responsibility to protect the planet and its people in all we do. That is why for over 170 years, we have been innovating to meet evolving packaging needs in the beverage, food, home and personal care markets. We would like to invite you to co-author a new chapter in our success story! Uncover a world of global possibilities with Sidel and be the driving force in our team!

DESCRIPTION​

Work with Customer Management Business team to enable and drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap​.

KEY ACCOUNTABILITIES​

· Support Customer Management team in identification and prioritization of Use Cases and hep in the Value realization monitoring​

· Develop strategies for effective digital transformation​

· Drive Digital Technologies and Way of Working progressive adoption to address Business needs and Value​

· Contribute to the tech strategy and roadmap for digital capabilities evolution​

· Support the selection of a platform/solutions/framework that can improve services and performance of Customer Management​

· Drive Customer Management solutions evolution initiatives ​

· Understand and support the implementation of best practices in Customer Management

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QUALIFICATIONS​

· Bachelor’s degree in Information Technology or equivalent​

· Minimum 8-10 years of experience in similar roles​

· Fluent English

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SKILLS / COMPETENCIES​

FUNCTIONAL​

· Understand Customer management and DT&T Capabilities​

· Business Acumen and Strategic Vision​

· Excellent planning and organizational skills​

· Communication skills to evaluate best solutions​

TECHNICAL​

· Deep knowledge of Customer Engagement Platform and CRM solutions and their related business value​

· MS 365 CEP platforms knowledge​

· Data analytics skills

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METHODOLOGY​

· Agile methodology​

· DevOps / DataOps/ MLOps methodologies​

· Customer Management Best Practices​

BEHAVIOUR ​& ATTITUDE​

· Time Management​

· Problem solving​

· Quantitative and analytical abilities​

· Effective communication​

· Understands long-term and short-term perspectives of situations​

· Intellectual curiosity​

· Technology Oriented​

ABOUT US

A member of Tetra Laval Group, together with Tetra Pak and DeLaval, Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials.

With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience at Sidel, with a strong focus on the factory of tomorrow with advanced systems, line engineering and innovation. Our 5,500+ employees worldwide are passionate about providing solutions that fulfil customer needs and boost the performance of their lines, products and businesses.

Delivering this level of performance requires that we stay flexible. We continuously ensure we understand our customers’ changing challenges and commit to meeting their unique performance and sustainability goals. We do this through dialogue and by understanding the needs of their markets, production and value chains. In turn, we apply our solid technical knowledge and smart data analytics to ensure lifetime productivity reaches its full potential. We call it Performance through Understanding.

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